Service Desk Analyst | New York

A leading boutique insurance broker, with a focus on modernizing their technological footprint is looking to expand their team.

This is the perfect opportunity for you if you are looking for exposure to cutting edge technology and want to accelerate your career development.

The role involves maintaining seamless operations of end-user computing, cloud services, and business technologies. Additionally, the engineer will support end-users in effectively utilizing applications, while proactively identifying areas for enhancements and improvements.

Responsibilities:

• First support for all technology issues raised where possible.
• Identifying systemic patterns that can be translated into system improvements.
• Manage and take ownership of all scheduled activities, and reporting.
• Maintain accurate documentation sets for operational procedures and processes; perform knowledge transfer and best practice workshops as required.

Skills:

• Experience supporting VIPs and senior leadership
• Experience supporting laptops and mobile devices operating Microsoft Windows, Office 365, Active Directory and SharePoint (essential)
• Understand and work within ITIL Service Delivery framework
• Attend training courses as agreed for professional development

Apply now for immediate consideration.