Interface Analyst: US Healthcare Qualification and Experience Education background: Engineering / Computer Science / Information Technology At-least 2 years of technical experience in client services Working knowledge in US Healthcare Industry Shift: Rotational US Shift as per roaster Location: Mumbai Responsibilities: Provide Tier 1 and Tier 2 support to physicians and clinical staff in the US Analyze and process the requests via e-mail, support tickets and inbound calls. Troubleshooting technical issues and solving them in a timely manner. Able to handle problems in both standard and unusual situations. Trouble shoot the errors on the EMR application. Attend web meetings with vendors and customers during morning US timings. Coordinate with internal teams to get resolutions in a timely manner. Knowledge and skills: Hands-on knowledge of SQL, Linux. Understand SFTP, VPN, Webservices, JSON Good verbal and written communication skills to converse with US clients / vendors Problem solving and analytical Additional/Good to have: Knowledge of HL7, FHIR, CCD Familiarity of SOAP UI, Postman