Founded in 1980, The Cambodian Family (TCF) Community Center is a community-based, multi-cultural, non-profit organization, located in Santa Ana, California. Our mission is to provide refugee and immigrant families with the opportunities to develop the knowledge, skills, and desire for creating better health and well- being in their lives. We accomplish this by providing programs and services in three main areas: (1) community health and mental health; (2) youth program; and (3) civic engagement, immigration, and advocacy. Title: Health Navigator/Case Manager (Bilingual English/Spanish) FLSA: Non-Exempt, 40 hours/week (Full-Time). This position is a grant-funded position. Reports to: Director of Health & Mental Health Programs Pay Range or Rate & Benefits: $20-22/hour - plus excellent benefits package (medical, dental, vision, 403b retirement matching plan, paid time off such as vacation and sick) Summary Working under the supervision of the Director of Health and Mental Health Programs, a health navigator position is needed to join TCF’s response efforts regarding MediCal and other health insurance enrollment to our underserved community members, especially 50+ community members regardless of their immigration status. The health navigator/case manager will provide outreach, education, and application assistance to MediCal candidate. The successful candidate will also provide case management services to residents served through our Resident Support Services program. Essential Functions Health Access Assister (50%) Screens prospective and current members for health insurance/public benefit programs and other social services Assist clients in completing application and applying for benefits such as MediCal, MediCare, CalFresh, Unemployment, etc. (Training will be provided) Provides educational health information and assists members in accessing/utilizing medical and social services while encouraging prevention and awareness. Actively outreaches to community and partners to enroll new clients into healthcare coverage. Acts as a patient advocate for clients requiring assistance with healthcare/provider issues for the purposes of facilitating access to health services and insurance. Using a CRM follows-up on approval, utilization, retention, medical home, and resource & referrals. Organizes workload throughout the day/week/month to meet annual goals and objectives. Perform other work-related duties as required by Program Director and Executive Director Resident Support Services program (50%) Provide translation of documents and interpretation (English/Spanish) Provide referrals/linkages to health/social service agencies/community resources Plan, host, and promote community events throughout the year Create outreach and marketing materials and post notices or make phone calls when necessary to residents, property management and project managers with regards to information and resources Assist in hosting and coordinating meetings between residents and property management team Assist residents in accessing social and support services such as housing, food, cash/rent assistance, etc. Organize one-on-one or group activities to promote healthy behaviors and lifestyle changes Various office and customer service tasks as assigned Keep track of office visits and services that are offered; prepare and submit monthly reports Communicate with Community Impact Manager and TCF Program Director weekly, and Perform other work-related duties as required by Program Director and Executive Director Minimum Qualifications - Knowledge, Skills and Abilities Required Must have at least a Bachelor’s degree in Public Health/Health Sciences, Social Work, or any other fields Must have at least one year of prior experience working with refugees and immigrants or other underrepresented communities in health education, health accessing, or health care setting Must be bilingual in English/Spanish Ability to interact effectively with residents, youth, and their families Good communication and writing skills Excellent attention to detail Must have the ability to work independently and in a team Be self-motivated, self-directed, quick to learn, flexible, and creative Have high comfort level working in a diverse environment, particularly with the immigrant communities Ability to effectively represents the agency, our mission, and our programs to the outside world Verification of employment eligibility, driving record, and background check required. Must have a successful record in setting priorities; keen analytic, organization and problem solving skills which support and enable meaningful data interpretation (versus simple reporting) and sound decision making Must have personal qualities of integrity, credibility, accountability, and dedication to the mission of TCF Must maintain professional behavior, dress, and appearance at all times Drive personal car for work-related purposes (mileage to be reimbursed); maintains driving record and car insurance in accordance with organization’s policies and provides related records periodically Must be able to work weekends and evenings upon request. This is an in-person position (no remote work) Preferred: Case management experience is a plus, but training will be provided Non-Essential Qualifications - Knowledge, Skills and Abilities G Suite (Google Sheets), Canva, Zoom, and Adobe Suite preferred. Supervisory Responsibilities: None. Environmental Conditions (Working Conditions) Exposed to typical office environment conditions and noise levels. Exposed to mentally demanding situations (including but not limited to: emergency situations, accidents, and stress) Physical Requirements Sit for extended periods of time at a computer station or work desk. Stand and walk throughout the day. Uses hands and fingers to operate computers and office equipment for up to 8 hours or more each day. Requires clear vision at 20 inches or less with or without corrective lenses and vision sufficient to use equipment. Hearing and speech within normal ranges and sufficient for clear communication face to face and on the telephone. Lifts up to 50 pounds occasionally. Mental Requirements Must be able to handle any/all of the following: constant distractions, interruptions, emergencies, accidents, and uncontrollable changes in priorities/work schedules. Must be able to process information, think, and analyze situations in short periods of time. Must be able to comprehend and follow instructions, maintain work pace appropriate to given workload, and relate to other people beyond giving and receiving instructions. Applicants invited for an interview will be required to complete TCF Employment Application, which will be sent by e-mail to the applicant and submitted to TCF prior to the interview date. TO APPLY: Please submit your most updated resume to jobs at cambodianfamily.org The Cambodian Family is an Equal Opportunity Employer. Women and Minorities are encouraged to apply. Job Type: Full-time Pay: $20.00 - $22.00 per hour Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule: 8 hour shift Ability to commute/relocate: Irvine, CA: Reliably commute or planning to relocate before starting work (Required) Language: Spanish (Required) Work Location: In person