Due to continued business growth, this is a newly created Head of Technical Account Management role and essentially acts as the interface between the business and the major retailers. You will look after a mid sized team of Technical Account Managers, build strong relationships with customers (including managing 1 retailer account directly), and be the point of escalation for any issues. Ultimately, this is a hands on, but strategic, role ensuring that the product supplied is of the best quality, in line with the company vision and complying with customer requirements.

So why join?

• This is a very interested role that essentially sits at the intersection of Technical, Commercial and Supply Chain where you will get exposure to lots of different stakeholders both internally and externally.
• Join a well established business with the infrastructure of a large business but with the look and feel of a smaller, agile business that are innovating and at the forefront of the industry.
• Genuine career progression opportunities both in the UK, wider EMEA and globally.
• Competitive salary with excellent company benefits including healthcare and bonus scheme.
• If you are doing a combined Factory Technical Management and Technical Accounts role, this could be a great opportunity to more into a more commercially driven role away from the day to day in the factory.

Topline, you will be responsible for:

• Act as a point of escalation to sole any customer issues, making sure there are strong outcomes for the business, suppliers and customers.
• Develop strong working relationships with customers and internally, with commercial counterparts.
• Facilitate retail customer visits to growers/packhouses.
• Oversee preparation of management reports for internal leadership, suppliers and customers.
• Be a lead in food safety, social and environmental - working with commercial and marketing around crisis management plans and customer communications.
• Working with teams to reduce quality complaints, driving a consistent culture of quality.
• Manage the department budget
• Working with the R&D team across innovation and R&D.
• Continuous improvement initiatives, looking at KPIs and data to drive decision making.
• Recruitment, onboarding, development and retention of your department.

We are looking for:

• Senior leadership experience as a Head of Technical Accounts or Senior Technical Account Manager within a relevant industry - (fruit preferred but wider food industry considered)
• Experience of people management
• Pragmatic approach, identifying risks and solution focussed course of action
• Strong food safety and product integrity knowledge
• Strong communication skills, able to adapt to different teams both internally and with customers/suppliers
• A commercial mindset, with an understanding of how Technical, Commercial and Supply Chain works.

For a confidential discussion, please contact Daniel Bowes at Radar Recruitment.