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Overview / Purpose Of The Position

To implement the vision, mission and strategy for accelerated, sustainable and profitable growth of the training business in Greater China cluster (Mainland China and Hong Kong) through a combination of leadership and partnership with the group training function, regional executive, and business stream/sector managers. Advise and consult with the regional executive, stream/sector leaders on the adoption of proven commercial strategies for growth, including improvements to their teams, processes, systems and product deployment.

Responsibilities & Accountabilities

General

• To lead and deliver the training stream strategic plan aligned to market and company growth expectations
• Ensure compliance to BSI’s policies, technical, legal and accreditation requirements in the context of public, in-house, bespoke training and/or Best Practice Program delivery
• To achieve financial plan targets for Training stream including sales, revenues, gross profit and contribution in close collaboration with Sales, Marketing and COO functions
• Own total Sales, Revenue, GP and EBITDA KPIs for Training division
• Co-own with Sales new client acquisition for the large, complex training programs
  
  
  

Operational

• Create highly efficient and effective team of Training Operations in synergy with Operational capacity from System Certification team
• Create highly efficient and effective team of tutors and external tutors to ensure highest level of resource utilization and quality
• Establish Tutor Community with internal and external experts (Associated Tutors)
• Maintain and develop Tutor Qualifications to be on top of the competence level
• Prioritize operational efficiency of training business by overseeing and optimizing resource and structure, qualifications, utilization, process
• Deliver Enterprise Training Solutions and Best Practice Programs
• Project and Program Management of key account delivery and launching new services in the cluster
• To work on a leaner and more strategic customer journey through digital transformation together with the Global and Regional Training teams
• To work with the key stakeholders and peers to understand and implement an efficient and best in class training delivery, and maximise with training other sales opportunities.
• To work with Headquarter and local team to manage the curriculum in Greater China, ensure the training courses are meeting market requirements and client demand
• To manage training material of all courses (including OD) are properly developed, translated, maintained
  
  
  

Commercial

• Establish an effective and mutually beneficial Channel Management function – support Sales to partner with resellers, referrals and partnership organization in order to co-create value with BSI
• Establish an effective Public Training team to drive growth from standard, small transactional courses
• Support Sales with client meetings especially for large training opportunities
• Lead and support the internal training for the sales team, especially on new products and services
• To contribute and support development of new training solutions and innovative delivery models.
• Together with Marketing and Sales functions establish effective Marketing / e-commerce channels
• To deploy and maximise market penetration of the global/APAC training portfolio.
  
  
  

Management Responsibilities

• Lead a team of direct reports including Tutors, Operational Support roles and Public Sales
• Interface with other functions and departments, including KPIs, SLAs to underpin key processes to maximize market potential on various levels of leadership, Marketing and Sales.
  
  
  

Product Knowledge

• Articulate why BSI training is market leader in assurance training.
• Apply product features and benefits to customers’ needs to win business.
• Articulate BSI’s training products and qualifications to generate return client sales.
• Apply knowledge of competitors to explain the full business advantages of BSI products.
• Understand robust training delivery model and promotional tactics.
  
  
  

Key Results Areas

• Financial performance KPIs – sales, revenue, GP and EBITDA
• Can improve efficiency in the process – deliver efficiency gains by digital solutions, streamlining the workflows, resource allocation
• Can drive and deliver growth
• Can motivate direct reports and related teams to achieve and overachieve business expectations
  
  
  

Customer Focus

• Can articulate to clients the value of using the portfolio of BSI products and services to meet their needs.
• Able to interpret data and information about the Customer to solve problem, add value and exceed expectations.
• Can demonstrate an in-depth understanding of the markets, anticipates developments and engages with customers on how to improve performance.
• Able to demonstrate high quality and reliability in delivery of activity.
  
  
  

Person Specification

• Min of 15 years commercial experience of significant training business in China market ideally from vocational, professional technical training background. Excellent financial and commercial acumen.
• Solid experience in managing a team with proven track record.
• Integrity, as well as exemplify a high level of compliance in accordance with the business requirements.
• Proven track record of effectively managing and developing training business with a proven revenue growth record.
• Highly competent in e-learning platform and digital experience with proven past experiences.
• Deep social media and digital marketing knowledge and proven experience.
• Training produce development experience is preferrable.
• Excellent in English communications and presentations.
• Able to communicate, present and influence at all levels within an organization including C level
• Good command of customer relationship exploration, maintenance and development.
• Analytical in data, clear and open-minded.
• Ability to manage workloads effectively, including balancing projects and changing priorities.
• Highly motivated and passionate in training business.
  
  
  

Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.