Job Responsibilities:

• Overseeing projects, engaging with key business partners, and driving successful outcomes within set timelines.

• Planning, executing, and delivering infrastructure and platform project initiatives.

• Preparing and maintaining realistic project and quality plans, and providing regular, accurate reports to stakeholders.

• Collaborating with infrastructure dependency teams (networks, storage, cabling, hardware suppliers, server ops) to ensure project demands are captured and prioritized.

• Leading infrastructure and platform build engineers, identifying opportunities for improvement, and continuously enhancing the infrastructure build and engineering services.

• Leading, developing, and mentoring the team to achieve world-class standards, adhering to organizational SLA and KPI requirements.

• Configuring hardware and software for end users, creating best-practice documentation and protocols, and disseminating them to the team.

• Acting as the primary resource for handling escalations of infrastructure demands from projects, delegating appropriately, and ensuring proper follow-up and resolution.

• Assisting build engineers in troubleshooting operating system, middleware, and platform issues.

Job Requirements:

• Minimum of 8 years of strong leadership and management skills, with a focus on career advancement and development for direct reports.

• In-depth understanding of commonly used concepts, practices, and procedures within banking infrastructure and ITIL processes.

• Proven experience in delivering infrastructure build projects, with knowledge of infrastructure technologies and best practices.

• Strong background in adhering to SLA requirements and mentoring others to achieve SLA goals within a helpdesk environment.