WHO ARE WE?

Everywhere is Domino's for us, everything is together for us!

Our story started in 1996 with our first branch opened in Ulus, Istanbul. As the pioneer of Turkey's quick service restaurant chains, we combined the home delivery concept with pizza. This merger also ignited our spirit of innovation, which keeps our energy high.

As extraordinary, passionate and enterprising Domino's employees, we are careful to do our job in the best possible way. Today, as an industry leading brand for 28 years, we have achieved this thanks to the Domino's team of more than 7,500 people.

We have 700 restaurants in 80 provinces in Turkey and production centers in Ankara, Gaziantep, Gebze and Izmir. These numbers are increasing even as you read this article!

We are proud to be a brand that makes a splash with its success not only in Turkey but also in the world! We run a total of 809 restaurants under the umbrella of DP Eurasia, including Azerbaijan and Georgia, with our perfect operational perspective, and deliver our delicacies in less than 30 minutes.

In addition to being one of the most popular restaurant chains, we are also breaking new ground: As the DP Eurasia brand, which was born in Turkey and grew with its support offices and franchises, our happiness is indescribable as the first Turkish company to enter the London Stock Exchange from the Premium list in 2017.

Another innovation of ours is; COFFY, our one-price coffee point with an innovative approach compatible with the digital world! We continue this story, which we started in Istanbul Kadıköy in 2019, with 92 stores in Turkey today.

We make a difference in all the work we do with our extraordinary spirit.

We say that we are a technology company that sells food, not just pizza. We also achieve high satisfaction rates with our technology investments and digital initiatives.

We continue to walk passionately on our path to many successes.

We believe that there is no other flavor that makes you happy faster than Domino's.

Because our taste is unique and inimitable.

Because behind this taste is the Domino's team that does its job with passion!

Come on, join us!

WHICH SPECIALITIES THAT MAKE YOU STAND OUT FOR THE POSITION WE ARE LOOKING FOR?

• Minimum 15 years of relevant experience,
• Strong expertise in managing IT infrastructure and field operations, including internet, 3G, voice lines, and network hardware (routers, switches).
• Proven experience in vendor management, billing processes, and SLA tracking through ticketing tools.
• Knowledge of IT infrastructure setup and support for international operations, including Azerbaijan, Georgia, and other upcoming locations.
• Hands-on experience in end-user technical support for hardware and software issues, including Office 365 and video conferencing systems.
• Ability to analyze and optimize financial operations related to IT services and provide regular reports to stakeholders.
• Proficiency in IT project management, including requirement analysis, software development lifecycle, and cost-benefit analysis.
• Deep understanding of enterprise application maintenance, process improvement, and market research for innovative solutions.
• Strong relationship management skills with both internal stakeholders and external business partners.
• Ability to lead and organize teams for IT application support, system enhancements, and operational continuity.

WHAT IS DONE IN THIS POSITION?

Field Operations:

• Monitor and manage the performance of internet, 3G, and voice lines, and coordinate with vendors to resolve issues.
• Oversee the operation and troubleshooting of network devices, including routers and switches, for retail locations.
• Facilitate IT infrastructure setup for new international retail locations and provide ongoing support for existing stores.
• Manage ticketing tools to oversee incident, request, and problem management while reporting SLA compliance.
• Support end-users at headquarters and commissary locations with hardware, network, and access issues.
• Maintain backup processes for critical applications and ensure equipment provisioning for new employees.
• Manage Office 365 accounts, licenses, and related technical support in collaboration with vendors.

Enterprise Applications:

• Collaborate with functional departments to analyze needs and improve business processes with tailored IT solutions.
• Manage relationships with business partners, track IT project timelines, and ensure regular updates to stakeholders.
• Oversee software development, testing, and deployment to support operational excellence.
• Conduct cost-benefit analyses for proposed IT projects and manage their implementation once approved.
• Ensure the maintenance, support, and enhancement of business applications while handling change management processes.
• Stay updated on market innovations and propose projects that add value to the organization.
• Define team goals, manage work plans, and monitor the unit's budget to align with organizational objectives.

WHAT KIND OF A WORK ENVIRONMENT DOES DOMINO'S OFFER YOU?

• Opportunity to develop yourself, take initiative and learn a lot with the responsibilities you will take.
• Opportunity to discover Domino's potential and strengths with teamwork in a working. environment where friendship ties are also strong.
• Casual wear besides a comfortable, exciting and fun working environment 😊
• Flexible working hours that you can set with your team.

Apply now and send us your CV!