🚨 We’re Hiring: REMOTE Fitness Retention Manager (Fitness Industry) 🚨

How to Apply

To be considered, please complete all three steps:

✅ Submit your updated CV to [email protected]

✅Write a short cover letter (1–2 paragraphs max) addressing the following:

• A specific example of an escalation you handled and how you resolved it
• How you have improved a customer-facing process or helped retain a client

✅ Fill out the application form here: https://forms.gle/zHV3tHZ1aWkFSrm69

About TNV Method

TNV Method is a premium online coaching company focused on sustainable fitness and lifestyle transformation. We serve busy professionals—especially those managing conditions like PCOS or hypothyroidism—through high-touch 1:1 fitness, nutrition, and mindset coaching. We’re now hiring a Customer Success & Retention Manager to ensure our client operations run smoothly, empathetically, and with excellence.

Role Overview

This role is ideal for someone with strong operational thinking who enjoys creating structure and building relationships. You’ll own the full client journey—from onboarding to renewal—while working closely with coaches and leadership.

You will be responsible for:

• Ensuring no client message or concern is ever missed
• Supporting engagement and renewals
• Handling escalations professionally and proactively
• Acting as the operations link between clients, coaches, and leadership

Requirements

• 3–6 years in Customer Success, Client Experience, or Program Operations
• Prior work in fitness, health tech, or coaching businesses is strongly preferred
• Experience handling client escalations and reducing churn (boosting retention)
• Comfortable working independently in a remote, fast-paced environment
• Exceptional written and verbal English communication skills
• Strong process and systems thinking; able to document and improve workflows

Key Responsibilities

• Manage the complete client experience lifecycle: onboarding, engagement, feedback, and re-signing
• Coordinate across coaches, programs, and tools to ensure smooth delivery and client support
• Conduct check-ins and retention-focused conversations over WhatsApp and calls
• Respond to escalations quickly with appropriate tone and resolution
• Use CRM and tracking tools to maintain data accuracy and identify at-risk clients
• Collaborate with leadership to refine internal SOPs and client service frameworks
• Support light consultative sales (renewals, upsells) with a warm, client-first approach

Bonus If You Have:

• Familiarity with WhatsApp Business, CRM tools (Salesforce, HubSpot, Zoho, etc.), ClickUp
• Previous work supporting high-ticket clients or coaching-based services
• A genuine interest in health, fitness, or personal development

Why Work With Us

• Remote-first, flexible work setup

• 💸 Compensation: ₹60,000 – ₹80,000 per month (in-hand), based on experience + performance-based bonus linked to retention and re-sign goals
• Direct exposure to company leadership
• High-ownership role with potential to grow into Head of Client Experience
• Work with a brand that’s creating meaningful transformations—not just fitness plans

How to Apply

To be considered, please complete all three steps:

✅ Submit your updated CV to [email protected]

✅Write a short cover letter (1–2 paragraphs max) addressing the following:

• A specific example of an escalation you handled and how you resolved it
• How you have improved a customer-facing process or helped retain a client

✅ Fill out the application form here: https://forms.gle/zHV3tHZ1aWkFSrm69