About Us

Chore exists to kill admin so founders don't have to Chore No More and build their dreams. We are the end of admin. We are the future of business. Every entrepreneur will use Chore.

We are a combination services and technology company aiming to own a market.

We work behind the scenes to help our clients win. We like efficiency. We geek out on checklists. We are transparent with each other and our clients. We are professional, inclusive, and autonomous and our goal is to provide a culture that fosters long-term success, is reputation & trust-based, fun, and pushes each of us to always learn.

We are seeking a highly motivated and experienced Head of Customer Success to build and lead our customer success function. This is a critical leadership role that will shape our customer journey, drive retention and expansion, and ensure our clients realize maximum value from their partnership with Chore. As a remote position based outside the US, this role requires a unique blend of strategic thinking, hands-on execution, and exceptional communication and relationship-building skills across different time zones and cultural nuances.

The ideal candidate will have a proven track record in customer success leadership within a startup environment, ideally within a services or B2B focused company. You are passionate about helping businesses succeed, have a deep understanding of the startup ecosystem, and are adept at building strong, lasting relationships with founders and their teams. You thrive in a dynamic, fast-paced environment and are comfortable working autonomously and leading a remote team.

Key Responsibilities:

• Define and implement Chore's customer success strategy, focused on driving customer adoption, retention, satisfaction, and growth.
• Develop and optimize the customer journey from onboarding through ongoing support and renewal.
• Establish and refine processes and playbooks for proactive customer engagement, issue resolution, and value demonstration.
• Build and manage a high-performing, remote Customer Success team, fostering a culture of proactivity, empathy, and results.
• Develop strong relationships with key stakeholders, understanding their business objectives and ensuring Chore is integral to their success.
• Act as the voice of the customer internally, advocating for their needs and collaborating with sales, operations, and leadership to improve our services and customer experience.
• Implement and utilize customer success tools and technologies to monitor customer health, track key metrics, and scale our CS efforts.
• Identify opportunities for account expansion and collaborate with the sales team to drive growth.
• Develop and deliver QBRs (Quarterly Business Reviews) and other programs to showcase value and drive strategic conversations with clients.
• Stay informed about industry trends and best practices in customer success, particularly within the startup and back-office services space.

What an Ideal Hire Looks Like:

• Startup Experience: You have navigated the unique challenges and rapid growth of the startup world. You understand the founder mindset and the critical need for efficient and reliable back-office support.
• Remote Work Expertise (Outside US): You have successfully worked in and potentially led remote teams, ideally while supporting a customer base in a different time zone. You understand the communication strategies and tools needed for effective collaboration and client management in a distributed environment. You are adept at bridging potential cultural or communication style differences.
• Customer Success Leadership: You have a proven track record of building and scaling customer success functions, developing strategies, and leading teams to achieve measurable outcomes.
• Services / B2B Experience: Experience in a services company or a B2B SaaS environment where customer relationship management and value realization are paramount.
• Deep Empathy and Communication Skills: You are genuinely curious about understanding customer needs and challenges. Your communication is clear, proactive, and tailored to your audience, whether it's a busy founder or an internal team member. You are an active listener and a skilled проблема-solver.
• Proactive and Strategic Thinker: You don't just react to issues; you anticipate them. You are constantly thinking about how to improve the customer experience and drive long-term value.
• Data-Driven Decision Maker: You use data and metrics to understand customer health, measure the effectiveness of your strategies, and identify areas for improvement.
• Adaptable and Resilient: The startup environment is ever-changing. You are comfortable with ambiguity, can pivot quickly, and maintain a positive attitude in the face of challenges.
• Strong Business Acumen: You understand the fundamentals of business and how Chore's services contribute to our clients' success metrics.

Qualities, Skillsets, and Experiences:

• 5+ years of experience in customer success or a related client-facing role, with at least 2+ years in a leadership position.
• Experience working with startup clients is highly preferred.
• Proven ability to build and manage remote teams.
• Demonstrated experience in developing and executing customer success strategies.
• Familiarity with CRM and Customer Success platforms (e.g., HubSpot, Salesforce, Gainsight, ChurnZero).
• Love of AI. Deep curiosity about the future and new ways of working.
• Excellent written and verbal communication skills, with the ability to present complex information clearly and concisely.
• Strong analytical skills and the ability to interpret data to drive action.
• Experience in the back-office functions (HR, Finance, Compliance, Equity) is a strong plus, but not required.
• Ability to work independently and manage multiple priorities effectively across different time zones.
• A Bachelor's degree in a relevant field or equivalent practical experience.

Compensation:

• Compensation is based on your local cost of living and experience but we expect base compensation between $25k-$40k USD with a bonus potential of 25-50% depending on outcomes.
• Every team member receives equity in Chore. We offer equity on the high side and believe it's critical to building a success long-term business striving to change the world.

The Best Parts:

• We are fully remote and do not require any travel
• We’re good people who work well together while solving critical problems for awesome startups.

DO NOT APPLY ON LINKEDIN. Apply here: https://forms.clickup.com/42034173/f/182rzx-1076653/OGRSPVITH6P3U4GLFK