Cathay Subsidiary Services consists of several independent departments that provides professional services to Cathay Pacific Airways Limited and its subsidiaries (the ‘Company’), including but not limited to Cathay Cargo Terminal, Cathay Dining, HAS by Cathay and Vogue Laundry Service Limited.

The selected candidate will be responsible for driving the commercial strategy, managing business development and customer relations for Cathay Group ground subsidiaries including: Cathay Cargo Terminal, Cathay Dining, HAS by Cathay and Vogue Laundry Service Limited. S/He will oversee sales planning, business development, customer relationship management, and formulation of commercial strategy, ensuring alignment with the company’s strategic objectives with the support of central and embedded sales teams.

Key Responsibilities:

• Design and implement a comprehensive commercial strategy to achieve revenue targets and maximise third party business contributions.
• Lead sales and business development efforts to secure new contracts and expand existing customer portfolios.
• Drive cross-selling and upselling initiatives to maximise revenue streams for all four subsidiaries.
• Identify new market opportunities, including service extension and diversification.
• Negotiate high-value contracts and strategic partnerships with customers and stakeholders.
• Represent the company at industry events, conferences, and trade shows to promote services and build networks.
• Build and maintain strong relationships with key customers, ensuring high levels of satisfaction and retention.
• Act as the primary point of contact for major accounts, addressing their needs and resolving escalations.
• Implement customer feedback mechanisms to improve service standards and customer experience.
• Collaborate with the marketing team to create compelling sales campaigns and strengthen our brands.
• Lead, mentor, and develop a high-performing commercial team, fostering a culture of collaboration and accountability.
• Develop and manage the commercial department’s budget, ensuring cost efficiency and profitability.
• Collaborate with finance teams to forecast revenue, track performance metrics, and report on commercial outcomes.
• Ensure compliance with industry regulations and company policies in all commercial activities.
• Perform any ad-hoc duties as assigned by the Management.

Requirement:

• Degree holder in business administration or other related disciplines.
• Minimum 10 years’ relevant experience in commercial and/or business development fields, including 3 years at managerial level.
• Candidates with experience and network in aviation industry (cargo, ground handling, catering and/or laundry) have a definite advantage.
• People-oriented leader with strategic thinking and strong entrepreneurship skills.
• Strong commercial acumen, with excellent planning and organisation skills.
• Strong negotiation, influencing, interpersonal and presentation skills.
• Self-motivated, proactive, energetic and customer-oriented.
• Demonstrated ability to lead and inspire cross-functional teams in a fast-paced, dynamic environment.
• Excellent command of written and spoken English and Cantonese. Mandarin would be an advantage.
• Proficiency in MS office suite including Word, Excel, PowerPoint.

We offer a competitive remuneration package and a full range of benefits. To all interested applicants, please indicate the applied position on your personal resume and expected salary, and submit your application through one of the following channels:

• In-person or by mail: Cathay Subsidiary Services - Talent Acquisition Team, People Department, Cathay Pacific Catering Services (HK) Limited, 11 Catering Road East, Hong Kong International Airport, Lantau, Hong Kong, China.
• LinkedIn submission: Submit your application via Easy Apply.

If you have any inquiries, please feel free to contact 2450 2103 / 2450 2031 to Talent Acquisition Team, People Department.

The personal data collected in this application form will be used by Cathay Subsidiary Services to support recruitment and employment related operations in the subsidiaries of Cathay Pacific Airways Limited, including but not limited to Cathay Pacific Catering Services Limited, Cathay Pacific Services Limited, Hong Kong Airport Services Limited and Vogue Laundry Service Limited (“Company”, “we” or “us”). Applicants not being invited for an interview within eight weeks may be considered their applications unsuccessful. We may retain the personal data of unsuccessful applicants for future recruitment purposes for two years.