We are recruiting on behalf of our client, a leading Marketing Agency with expertise in the online trading, fintech and financial services industries, a talented Head of Client Services.

The Head of Client Services, will be responsible for overseeing and nurturing client relationships while ensuring the delivery of high-quality marketing services, with a strong emphasis on PR. This role requires a strategic leader who can manage complex projects, collaborate across departments, and drive business growth through exceptional client service and team leadership.

Key Responsibilities:

Client Relationship Management:

•  Serve as the primary point of contact for clients, maintaining daily communication to understand their needs and foster long-term relationships.
•  Ensure high levels of client satisfaction by addressing concerns promptly and identifying opportunities to add value to their business.
  

Marketing Services Oversight:

• Oversee the execution of marketing services with a focus on PR deliverables, ensuring projects are completed on time and meet quality standards.
• Supervise the development of PR roadmaps and review PR reports prior to client distribution to ensure accuracy and quality.
  

Project and Process Management:

• Establish project timelines in collaboration with clients and internal teams, ensuring deliverables are met within specified constraints.
• Proactively identify and resolve issues during project delivery, ensuring transparent communication and swift resolution.
• Monitor overall project progress and provide regular updates through detailed reports to both clients and management.
  

Cross-Departmental Collaboration:

• Work closely with content, design, and other internal teams to ensure that all deliverables align with client expectations and agency standards.
• Identify additional media opportunities for client PR packages, ensuring alignment with budget and cost constraints.
  

Team Leadership and Development:

• Lead and manage the marketing client services team, including conducting mid-year and annual performance evaluations.
• Foster a collaborative team environment focused on continuous improvement and professional growth.
  

Business Development:

• Recognize upselling and cross-selling opportunities with existing clients and communicate these prospects to management for further action.
• Prepare and present monthly reports summarising team achievements and identifying opportunities for growth to the Marketing Management team.

Education:

• Bachelor's degree in Marketing, Communications, Business, Public Relations, or a related field. A master's degree is a plus.
  

Experience:

• Minimum of 5-7 years of experience in account management/client relations, marketing, or client services, preferably within an agency environment.
• Proven track record in leading successful PR and marketing campaigns.
• At least 2-3 years in a managerial or leadership role, overseeing teams and client portfolios.
  

Technical Skills

• Client Relationship Management: Proven ability to manage and grow client accounts through proactive communication, value-driven service and trust-building.
• Marketing & PR Knowledge: Strong understanding of marketing strategies, public relations deliverables, media outreach, and campaign planning.
• Project Management: Skilled in creating and managing timelines, setting milestones, monitoring budgets, and ensuring on-time delivery of quality work.
• PR Tools & Platforms: Familiarity with media databases, CRM platform and campaign reporting tools.
• Cross-Department Coordination: Experience working with content, design,and production teams to align outputs with client expectations.
• Report Writing & Presentation: Proficiency in preparing client reports, performance summaries, and business review presentations.
• Analytical Thinking: Ability to interpret data, evaluate campaign performance, and make data-driven decisions.
• Business Development Awareness: Competence in identifying upsell and cross-sell opportunities within client portfolios.
  

Personal Attributes

•  Leadership & People Management: Inspirational leader with a track record of motivating teams, fostering collaboration, and guiding professional development.
• Strong Communicator: Clear, confident and persuasive in both written and verbal communication
• Strategic & Solution-Oriented: Big-picture thinker with a proactive approach to resolving challenges and identifying opportunities for growth.
• Detail-Oriented: Maintains high attention to detail, particularly in reviewing deliverables and ensuring consistency in client-facing work.
• Adaptable & Resilient: Thrives in a fast-paced, evolving environment, maintaining focus and positivity under pressure.
• Client-Centric Mindset: Committed to exceeding client expectations through reliability, responsiveness, and a deep understanding of their business needs.
• Collaborative: Values teamwork and actively contributes to a culture of open communication, shared goals, and mutual respect.
• Integrity & Accountability: Demonstrates professionalism, ownership of responsibilities, and a high level of trustworthiness.

• Competitive Compensation Package
• Annual Discretionary Bonus based on performance
• Health and Dental Coverage for Well-being
• 21 days Annual Leave 
• 5 paid sick leave days
• Flexible Working Hours
• Hybrid work model 
• Long Weekend Leave
• Maternity/Paternity Top Up allowance 
• Complementary Lunch at the office 
• Laptop