Primary Location

Netherlands-Brunssum

NATO Body

NATO Communications and Information Agency (NCIA)

Schedule

Full-time

Application Deadline

27-May-2025, 11:59:00 PM

Salary (Pay Basis)

10,249.69

Grade

NATO Grade G20

Who we are:

For more than 70 years, NATO’s mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCI Agency) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCI Agency, a team of 3000 civilian and military staff in 29 locations throughout Europe, North America and Asia.

Our technology and cyber experts allow NATO to conduct critical operations, protect NATO’s airspace, make data-driven decisions, defend against cyber-attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff.

Our staff members represent both the diversity and unity of our Alliance. When you join the NCI Agency, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge.

About the job:

Based in Brunssum, The Netherlands, you will join the Agency as we embark on a journey to transform our IT services to support NATO’s Digital Endeavour. You will join CSSC, which provides effective static and deployable Information Communications Technology (ICT) system repair and maintenance as well as ICT Hardware Asset Management (AM) services in support of NATO operations, exercises and training. As the Central Warehouse for ICT Hardware within NATO, CSSC is responsible for the supply activities associated with stock management, procurement, delivery, receipt and through life management of all ICT hardware items. CSSC personnel are located within the central hub in Brunssum as well as the three Forward Support Points at Bydgoszcz, Grazzanise and Wesel.

We are looking for a driven and enthusiastic Head Business Management Branch who will take on the following roles and responsibilities:

• Acts as principal advisor to CSSC Commander;
• Accountable for planning and managing business, administrative and financial activities of the CSSC, on behalf of the CSSC Commander;
• Oversees the CSSC contribution to NCIA Corporate Planning Cycle, the Business Execution Plan (BEP), financial planning, Quarterly Performance reports and the NCIA Costed Customer Service catalogue with regards to CSSC managed services;
• Oversees CSSC business initiatives throughout their lifecycle, and through their direct responsibility for the CSSC Branches, ensures the successful delivery of the CSSC’s portfolio of CIS products and services, including the resources on which they depend, as detailed in applicable service agreements;
• Accountable, by instrument of the BMB, for the delivery of Information, Information and Knowledge Management (IKM), Quality Assurance (QA) and Risk Management (RM) support to the CSSC Commander,in close cooperation with CSO and enterprise-level stakeholders;
• Responsible for the execution of a CSSC-wide continual improvement programme based on applicable Key Performance Indicators (KPIs) and the collection and analysis of customer feedback;
• Accountable to the CSSC Commander for all security related issues;
• Accountable to CSSC Commander for all asset management functional lead activities and initiatives, as well as the Asset Management L1 controls performed via the Internal Control Visit program.
  
  
  

For a full list of duties, please review the job description on the NCI Agency career site .

About you:

The valuable knowledge and experience that you bring to this role are:

• A Master’s degree at a nationally recognised/certified University in Business Management, Electronics Engineering, Communications Engineering or a relevant related discipline and 5 years post-related experience. Alternatively a Bachelor’s degree with 8 years post related experience relevant to the function of the post;
• At least 5 years of experience in a NATO, national or relevant industry, involving leading and managing business operations in C4ISR domain;
• Proficiency in use of office automation and project management software;
• Good knowledge of business management, service operations, service management and asset management processes;
• Good knowledge of security processes and procedures;
• Proven knowledge and experience in integrating new CIS capabilities within a NATO or national environment to include the development, management, acquisition and implementation of major CIS capabilities;
• Experience and knowledge interpreting financial data and allocating budgets;
• Fluency in English, both written and spoken.
  
  
  

What we offer:

• Genuinely meaningful work as part of the most successful alliance in history;
• 3 year contract with competitive tax-free salary and household and children’s allowances;
• Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave;
• Excellent private health insurance scheme;
• Generous annual leave of 30 days plus official holidays;
• NATO Pension Scheme;
• Development programs such as professional training, wellbeing, and more.
  
  
  

To learn more about NCI Agency and our work, please visit our website .

The NCI Agency prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability.

Additional details on the conditions of application can be found via the NCI Agency career site.