Job Title: Program Manager

Location: Hybrid Role - Seattle, WA

Job Type: 12+ Months Contract

Job Description:

Objectives of this role

• Lead the Retail Technology Hardware (RTH) and New Store Openings (NSO) programs to ensure seamless technology integration and hardware deployment across existing and new retail locations.
• Drive strategic initiatives to enhance the end-to-end hardware lifecycle management in stores, ensuring alignment with business goals and budget constraints.
• Foster cross-functional collaboration between Product, Technology, and Operations teams to deliver high-quality technology solutions on time and within budget.

Responsibilities

• Program Management: Oversee the delivery, status, and health of the RTH and NSO programs, providing visibility to stakeholders and ensuring alignment with strategic objectives.
• Project Coordination: Coordinate internal and external resources to ensure projects adhere to scope, schedule, and budget. Facilitate dependency management discussions and prioritize initiatives.

Required skills and qualifications

• Experience: Proven experience in technology hardware delivery and program management, preferably within a retail environment.
• Technical Skills: Strong understanding of hardware asset management, configuration management, and technology integration.
• Project Management: Proficiency in project management methodologies and tools, with a track record of successfully managing complex projects.
• Communication: Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels.
• Problem-Solving: Strong analytical and problem-solving skills, with the ability to identify and address issues proactively.
• Leadership: Demonstrated leadership abilities, with experience in guiding and mentoring teams to achieve project goals.

Must haves

• Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
• Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
• Communicates with honesty and kindness and creates the space for others to do the same.
• Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Fosters connection by putting people first and building trusting relationships.
• Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.
• Stakeholder Engagement: Establish and maintain strong relationships with stakeholders, providing consistent updates on project status, risks, and changes.
• Financial Management: Manage program financial reporting, including budget estimations and risk mitigation.
• Team Leadership: Provide guidance and coaching to project managers and other team members, fostering a collaborative and high-performance work environment.
• Lifecycle Management: Oversee the full lifecycle of hardware technology, from requirements definition through deployment, ensuring best-in-class project planning and delivery.