Job Title: Guest Services Manager

Location: Fort Worth, TX

Industry: Events / Entertainment / Hospitality

Pay: $20–$22/hr + Overtime Eligibility

About Our Client:

Addison Group is partnering with a rapidly growing events and entertainment organization in Fort Worth that is expanding its team due to an increase in weekly shows and private event bookings. This is a direct hire opportunity with room for overtime and strong benefits. The work environment is fast-paced, unique, and filled with exciting challenges for individuals who thrive in live event settings.

Job Description:

We’re looking for a dynamic and hands-on Guest Services Manager to lead front-of-house operations and create a welcoming, safe, and organized experience for all event guests. This individual will oversee usher teams, security personnel, janitorial coordination, and temporary event staff. The ideal candidate brings a strong leadership background, thrives under pressure, and embraces a non-traditional, high-energy workplace.

Key Responsibilities:

• Lead, schedule, and oversee usher, janitorial, and event staff operations for all live events
• Ensure all guest-facing staff are trained and uphold service and safety standards
• Work closely with internal operations leaders to meet event staffing and cleanliness expectations
• Act as the main point of contact during events, maintaining a leadership presence at all times
• Recruit, hire, and onboard new front-of-house team members as needed
• Continuously evaluate guest experience and implement service improvements
• Coordinate with third-party labor vendors when additional staffing is required
• Be flexible to work evenings and weekends depending on the event calendar
  
  

Qualifications:

• Previous management experience overseeing teams in a fast-paced setting
• Ability to stay organized, pivot quickly, and communicate across varying personalities
• Physically capable of being on your feet for extended periods and navigating stairs or various terrains
• Prior event or venue experience is strongly preferred
  
  

Additional Details:

• Schedule: Monday–Friday, 9:00 AM to 5:00 PM; must be available on weekends for events
• Location: 100% onsite (parking provided)
• Interview Process: One virtual interview with the production team, followed by an onsite meeting with leadership
• Dress Code: Business casual (jeans, polo, and closed-toe shoes acceptable)
• Start Date: ASAP (targeting 5/19/25)
  
  

Perks:

• Full benefits package (medical, dental, vision, 401k) after 2 weeks
• Generous PTO: 10 vacation, 10 sick, and 2 personal days from day one
• Free tickets to live events throughout the year
• Branded merchandise from event sponsors
  
  

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, in accordance with applicable federal, state, and local laws. Reasonable accommodation is available for qualified individuals with disabilities upon request.

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