Job Title: Guest Service Associate

Department: Raymond M. Alf Museum of Paleontology

Reports to: Director of Visitor Engagement and Education

Status: Non-Exempt/Hourly, Staff, Part-time Seasonal, Non-benefited

SUMMARY

The Guest Service Associate is charged with providing guest services with messaging tailored toward what activities, exhibitions, and programming are offered. Ensures the museum’s protocols are followed at all times, including but not limited to ticketing, cash handling, guest safety, and general housekeeping. Assists staff with public outreach and education programs, including evening, weekend, and off-site events. Provides all other aspects of a customer service role.

MISSION AND COMMITMENT TO DIVERSITY, EQUITY, INCLUSION, AND BELONGING

The Webb Schools are committed to fostering an inclusive school community characterized by openness, acceptance, and empathy, where all members are valued, respected, and supported. Our community is strengthened by the diverse views, beliefs, backgrounds, and experiences of our students, faculty, staff, and alumni. Embracing diversity in all its many forms is essential to our mission: in particular, our call to provide an exemplary learning community that nurtures future leaders who will act with honor and moral courage and serve with a generous spirit. For more on our values and commitment to DEI initiatives, click here .

RELATIONSHIPS

The Guest Service Associate reports to the Director of Visitor Engagement and Education and must work closely with Alf Museum/The Webb Schools staff and faculty.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Specific responsibilities include, but are not limited to:

• Welcomes guests at the admission kiosk and provides guest services with a positive, enthusiastic, and professional attitude and appearance at all times.
• Process museum fees of cash, checks, or credit cards correctly and efficiently.
• Respond to guest questions and concerns by explaining museum policies, exhibitions, programs, and events, or directing them to appropriate museum staff.
• Observe guests in exhibit halls and help direct guests to ensure all safety protocols and regulations are observed.
• Perform general maintenance of the museum and assist with opening and closing procedures.
• Assist in the implementation of outreach and education programs, including group tours
• Other duties as assigned
  
  

EDUCATION AND EXPERIENCE

Background and experience with guest services, education, and science communication. Knowledge of paleontology, natural history, museum science, and general science is preferred. Experience in public speaking preferred. An associate or bachelor’s degree in science, education, or related academic discipline preferred.

OTHER REQUIREMENTS

A criminal background check must be successfully completed before employment can begin. Must be able to work at least four days and weekends with a variable schedule as needed by the museum’s programs and events schedule.

OTHER SKILLS

Must be able to effectively communicate with visitors, campus staff, faculty, and students.

OTHER REQUIREMENTS

A criminal background check must be successfully completed before employment can begin. Flexibility to work varied hours, including evenings, weekends, and holidays, based on event schedules.

PROFESSIONAL QUALITIES OF WEBB FACULTY & STAFF

• Contributes to the delivery of the mission, vision, and values of the school community.
• Demonstrates inclusive and equitable practices to ensure that all members of the community feel a sense of belonging.
• Follows community policies and procedures and models positive behavior.
• Works effectively as a team member and develops professional and productive relationships with
• colleagues.
• Understands boundaries and embraces responsibility for the care of students in loco parentis.
• Promotes a trust-based community by keeping appropriate confidences.
• Manages time effectively and meets deadlines and commitments.
• Communicates and responds to all school communications in a timely manner.
• Exhibits flexibility and adaptability to change as needed.
  
  

PHYSICAL REQUIREMENTS

There may be physical requirements of this position needed to successfully fulfill the job duties and responsibilities articulated above. As prescribed by law, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPENSATION PHILOSOPHY

Anticipated salary range: $18.00/Hour

The Webb Schools are an Equal Employment Opportunity Employer. We are committed to providing equal employment opportunities and do not discriminate based on perceived or actual race, color, national or ethnic origin, religion, sex, pregnancy (or any related conditions), age, marital status, military or veteran status, medical condition, gender/identity/expression, sexual orientation, or any other characteristic protected by state or federal law. www.webb.org