About Us:

Since 1828, Guerlain's four métiers d'art of beauty – fragrance, skincare, makeup, and the spas’ science of wellness – have been dedicated to a quest and a commitment: to create absolute Beauty and pass on a more beautiful world.

Renowned for its exquisite craftsmanship and innovative formulations, Guerlain has a rich heritage of creating iconic fragrances and luxurious beauty products. The brand's commitment to excellence is reflected in its use of high-quality ingredients and its dedication to sustainability. With a legacy spanning nearly two centuries, Guerlain continues to enchant and inspire beauty enthusiasts worldwide with its timeless elegance and sophisticated offerings.

Role Overview:

The Data Analyst Intern role is based at Guerlain's Japan head office in Tokyo. This position will play a crucial role in analyzing customer data to identify profiles, purchase patterns, and customer journeys, as well as developing strategies to enhance customer retention, recruit new customers, and reduce inactivity rates.

Main Responsibilities:

1. Trend Analysis & Reporting:

• Assist in providing comprehensive analyses on customer trends.
• Suggest actionable improvements across all customer statuses.
• Update ongoing reports and utilize statistical skills to enable detailed analysis using MS Excel and Power BI.

2. Database Management & Compliance:

• Support in organizing and managing customer data and analysis results for smoother data utilization.

3. Data Infrastructure Development to Support Cross-Team Collaboration:

• Provide basic analytical support based on business needs.
• Assist in the development of tools focusing on BI for real-time insights through automated processes and data visualization.

4. Customer Journey Monitoring:

• Help in identifying current and preferable customer journeys by analyses of purchase patterns and of customer profile including new product launches.

5. Business Reporting Projects:

• Support in generating ad-hoc business reports as required by the President or HQ.
• Contribute to strategic decision-making at higher management levels from a customer analysis perspective.

Requirements:

• University student majoring in Data Science, Engineering or Mathematics.
• Fluent in English and French, proficiency in Japanese is a plus.
• Proficient in using MS Office tools, particularly Excel, experience of using Power BI desktop is considerable advantage.
• Data-driven and proactive to provide alerts and insights based on data daily.
• Strong team player with excellent collaboration skills.

Availability & Duration:

• Reporting to: CRM Manager
• Work Hours: 9:30 - 18:00 (1-hour lunch break, 13:30 - 14:30)
• Flexi time: Core time 11:00 - 15:00
• Starting date: ASAP
• Work Arrangements: Onsite (WFH negotiable, maximum of 2-3 times a week)
• Duration: At least 4 months, full-time basis

If you are passionate about data analysis and business development, and eager to contribute to a prestigious brand like Guerlain, we encourage you to apply for this exciting Data Analyst Intern position.