Job Title: Key Accounts Manager – Group Health & Life Insurance

Department: Corporate Sales / Client Servicing

Location: Karachi

Reporting to: Head of Corporate Sales / Director

We are seeking a detail-oriented and proactive Key Accounts Manager to manage post-sale client relationships in our group health and life insurance segment. This role is responsible for client onboarding, policy servicing, claims coordination, account management, and acting as a bridge between the client and insurance companies.

• Onboard clients after the sale and ensure smooth policy activation.
• Collect and verify all necessary KYC and compliance documentation.
• Conduct orientation/awareness sessions to educate HR/admin teams and employees about policy usage, claim procedures, and value-added services.
• Maintain updated client records, employee data, endorsements, and timely policy additions or deletions.
• Track and manage all claims (in-patient, out-patient, death, disability, etc.) and follow up for timely resolution with insurance partners.
• Provide monthly/quarterly account statements, claims reports, and utilization summaries.
• Handle all service requests, escalations, and issue resolution in a professional and timely manner.
• Collect relevant data from clients for underwriting, policy renewal, and comparison purposes.
• Compare quotes and policy benefits from multiple insurance providers and prepare detailed proposals for client review.
• Build and maintain strong relationships with HR/Admin focal points of assigned clients.
• Ensure timely renewal discussions, pre-renewal analysis, and endorsements.
• Coordinate with internal sales, operations, and claims teams for seamless service delivery.
• Stay updated on industry trends, insurance product changes, and market competition.

• Bachelor’s degree in Business, Insurance, or related field (Master’s preferred).
• Minimum 2-3 years of experience in group insurance servicing or client relationship management.
• Excellent communication and interpersonal skills.
• Strong organizational and data management capabilities.
• Knowledge of group insurance policies, underwriting, and claims handling processes.
• Proficiency in Microsoft Excel, Word, and reporting tools.

• Competitive salary and benefits (PKR 70,000 to 90,000 per month).
• Health insurance coverage.
• Opportunity to work with top-tier insurance providers.
• Supportive and professional work environment.
• Growth opportunities within a dynamic and expanding company.

To Apply:

• Send your CV to [email protected] with the subject line: Application – Key Accounts Manager