Job Summary

Under minimal supervision, responsible for planning, organizing, directing and/or controlling all aspects pertaining to a sizable specific program or multiple program functions of assigned department's internal and external customer service, human resource and financial management operations pertaining to areas including (but not limited to) academic, research, health sciences, and community outreach. Acts as a catalyst between the department and its customers and staff to ensure continuity and quality of service and care.

Responsibilities

• Forecasts, develops and implements policies and procedures in the areas of customer service, human resources and budgetary goals and objectives that are consistent with University of Utah's policies.
• Markets and promotes new and existing programs and services to internal and external customers.
• Participates in University-wide committees to establish customer service standards and administrative plans and policies.
• Facilitates cooperative and collaborative community and institutional relationships.
• Ensures customer satisfaction by analyzing complaints, concerns and suggestions and providing appropriate follow-through.
• Develops departmental strategies consistent with the assigned departments continuous quality improvement program.
• Ensures competency of staff through the development and/or presentation of educational programs and through on going staff performance evaluations.
  
  

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.Work Environment and Level of Frequency typically requiredNearly Continuously: Office environment.Physical Requirements and Level of Frequency that may be requiredNearly Continuously: Sitting, hearing, listening, talking.Often: Repetitive hand motion (such as typing), walking.Seldom: Bending, reaching overhead.

Minimum Qualifications

Bachelor's degree in a related area or equivalency (one year of education can be substituted for two years of related work experience). Four to six years of progressively more responsible management experience. Background knowledge of hiring department's area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department. Completion of provided supervisory training within one year of employment may be required. Master's degree in a related area may be preferred.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

Special Instructions

Requisition Number: PRN41730B

Full Time or Part Time? Full Time

Work Schedule Summary: Monday – Friday normal business hours; some evenings

Department: 02317 - Family Medicine Division

Location: Campus

Pay Rate Range: $70,000- $75,000

Close Date: 4/30/2025

Open Until Filled

To apply, visit https://utah.peopleadmin.com/postings/181510

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