Job Description

Here at Rakuten Kobo Inc. we offer a casual working start-up environment and a group of friendly and talented individuals. Our employees rank us highly in terms of commitment to work/life balance. We realize that for our people to be innovative, creative and passionate they need to feel valued and supported. We believe in rewarding all our employees with competitive salaries, performance based annual bonuses, stock options and training opportunities.

If you’re looking for a company that inspires passion, personal, and professional growth – join Kobo and come help us on our mission of making reading lives better.

The Role

The Global Supply Chain Analyst will play a key role in supporting the order fulfillment and logistics areas of the supply chain. Reporting to the Director, Global Supply Chain, this role requires a strong team player with exceptional attention to detail, the ability to prioritize tasks effectively, and strong self-management skills. The ideal candidate will possess a strong understanding of order management, warehousing, logistics/carrier management.

The ideal candidate will be responsible for receiving, processing, and managing orders from retailers, as well as handling other supply chain processes. They will also respond to retailer inquiries, track and monitor the status of orders, shipments, work with 3PL warehouse, internal customer care team and return requests, and manage and present KPIs on all areas. This role is a critical contributor to the success of the Global Supply Chain team.

Responsibilities

Core Responsibilities:

• Order Processing: Receive, process, and verify the accuracy of orders from retail customers (manual and EDI orders) within established timelines.
• Collaborate with Sales Operations and Finance to resolve retailer pricing and MOQ discrepancies.
• Coordinate with 3PL warehouses and/or warehouse vendor managers on order and shipment statuses, including tracking shipments, resolving delivery issues, and managing transportation costs.
• Manage the consignment retailer process (e.g., Amazon), including orders and returns.
• Collaborate with logistics providers (carriers, freight forwarders) to ensure timely and cost-effective delivery of shipments to retailers and consumers.
• Investigate and resolve consignment return discrepancies, identify root causes, and implement corrective actions.
• Prepare and send invoices and credit memos to retail partners.
• Generate, monitor, and present monthly KPIs.
• Respond promptly to retailer inquiries.
• Identify and investigate discrepancies, and reconcile inventory and billing during the month-end process.
• Collaborate with the internal customer care team to resolve warranty claims and process returns.
• Perform other duties, including special projects, as assigned by the manager.
  
  

Additional Responsibilities

• Identify and communicate discrepancies in the order, shipment, and return processes.
• Proactively identify and communicate potential stock or allocation issues.
• Identify areas for improvement and process optimization opportunities, and collaborate with stakeholders to scope and implement solutions.
• Maintain and manage process documentation.
• Analyze transportation data to identify opportunities for cost reduction and service improvement.
  
  

Qualifications

• 1-3 years of supply chain and/or logistics experience, preferably within the tech or CPG sections (Experience with Amazon Seller Central is an asset)
• Previous experience with ERP systems is mandatory (Experience with SAP is an asset).
• Experience with transportation management systems (TMS) is a strong asset.
• Knowledge of Incoterms and international shipping regulations is an asset.
• Experience working with mass and/or speciality retailers (e.g., Amazon).
• Experience with e-commerce order fulfillment (e.g., Shopify) is an asset.
• Post-secondary education in Business and/or Supply Chain Management.
• Intermediate-level computer skills, including proficiency in Excel, Email, and Word.
• Excellent attention to detail and strong follow-up skills.
• Highly organized, with a strong sense of ownership over responsibilities and the ability to work independently.
• Strong interpersonal and client service skills.
• Ability to think strategically, prioritize effectively, and execute tactically.
• Thrives in a fast-paced environment with tight deadlines.
• Proficiency in multiple languages is an asset.
  
  

The Perks

• Flexible hours and hybrid remote working environment
• Subsidized in-office lunches
• Full benefits starting from your first day
• Paid Volunteer days, unlimited sick days, and 3% RRSP matching
• Monthly commuting allowance for those who are hybrid
• Lifestyle spending account
• Talent and development training budget
• Free Kobo device + free weekly e-book or audiobook
• Weekly Kobo Tech University sessions
• Maternity/paternity leave top up
• Dog friendly office
  
  

About Rakuten Kobo Inc.

Owned by Tokyo-based Rakuten and headquartered in Toronto, Rakuten Kobo Inc. is one of the most advanced global ecommerce companies, with the world’s most innovative e-reading services offering more than 6 million eBooks and audiobooks to 30 million + customers in 190 countries. Kobo delivers the best digital reading experience through creative innovation, award-winning e-readers, and top-ranking mobile apps. Kobo is a part of the Rakuten group of companies.

Rakuten Kobo Inc. is an equal opportunity employer. Accessibility accommodations for candidates with disabilities participating in the selection process are available on request. Any information received related to accommodation needs of applicants will be addressed confidentially.

Rakuten Kobo would like to thank all applicants for their interest in this role however only qualified candidates will be shortlisted.

Beware of fraudulent job offers claiming to be from Rakuten. Rakuten does not send unsolicited job offers or request money during the recruitment process. Learn more: https://rakutenemploymentalert.com/

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