Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

Job Title

Global Service & Support Engineer

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

Our location in Des Plaines, Illinois currently has an opportunity for a Global Service & Support Engineer. The Global Service & Support Engineer has primary responsibilities, which include support of internal instrument systems used for design and development of Abbott Molecular products, design, conduct and lead projects enhancing product usability and serviceability and providing technical support for Abbott Molecular products. The role requires the need to provide direct and onsite technical support for field engineers, through leading field service escalations and collaborating with external vendors and internal Product Support teams in order to obtain successful resolutions. Technical training courses are expected to be prepared and delivered to a variety of participants, which will comprise mainly field service engineers, but also other internal teams and some customer training will be required. Creation of service documentation comprises a core responsibility ranging from small procedural documentation modifications through to large sections of service manuals and comparable records. Multiple service and support related projects involvement are required, several which need to be led, many of which comprise cross functional teams.

• Responsible for implementing and maintaining the effectiveness of the quality system.
• Provides worldwide technical product support.
• Creates and conducts technical training.
• Creates technical documentation.
• Provides worldwide phone and on-site support.
• Participates in projects involving support and service of assigned products.
• Responsible for implementing and maintaining the effectiveness of the quality system.
• Performs assignments of a wide degree of difficulty.
• Conducts technical training for assigned products.
• Provides input to the product teams regarding development of new designs, methods, or processes.
• Recommends changes to existing programs.
• Creates, updates, and maintains technical documentation.
• Performs CR approval and technical sign-off for service and support of assigned projects.
• Provides problem resolution for worldwide technical product support.
• Develops and/or provides input into Field Service tools for use in the field to service Abbott Molecular instrumentation.

Required Qualifications

• Bachelor’s degree in Science, Engineering, Allied Health, or related field.
• 4 years of work experience in clinical laboratory, biomedical engineering, diagnostic medical equipment servicing, or related service or laboratory field.
• Must be willing to travel up to 50% domestically and internationally.
• Possess a valid US Passport.
• Must be a US Citizen or US Permanent Resident.

Apply Now

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and on Twitter @AbbottNews.

The base pay for this position is $66,700.00 – $133,300.00. In specific locations, the pay range may vary from the range posted.