Position Overview

The marketing and business comprises specialists from backgrounds including BD, PR, communications, media, digital and operations. The result will be a dynamic and energetic team environment which nurtures fresh perspectives and works together to lend the firm a competitive advantage.

We take a holistic approach to marketing and business development, with the goal to help our lawyers win more work and make new connections. Because we are so transparently aligned to this core strategic objective, we enjoy full buy-in from the business including senior management, who have a clear view of how our work contributes to the overall success of the firm.

Marketing Operations is a critical function with MBD, developing and streamlining processes, systems, people and technologies to enhance the team’s ability to deliver BCLP’s growth strategy.

Working closely with the wider MBD team, this role will be responsible for the management of The Hub, a new marketing centre of excellence providing agile and flexible general MBD and copywriting support across the team as and when needed.

If you are a marketer who excels in operations and project management, this position offers the chance to grow and make a meaningful impact across the MBD team.

Responsibilities

The Hub will sit at the very heart of the BD, marketing and communications (MBD) team at BCLP.

Hub team members will spend their time providing dynamic, responsive support, on a variety of exciting projects and initiatives being run by the business development, communications and marketing teams across the firm.

The Operations Manager will manage the Hub team and workflow through The Hub. There will be four to six dedicated Hub team members who will receive guidance and training across the spectrum of marketing and business development disciplines.

Marketing Technology & Infrastructure:

• Support in the implementation and management of marketing systems and tools (e.g., CRM, email marketing, automation platforms)
• Drive best practices and integration in data management across marketing and BD systems

Process Improvement & Efficiency:

• Streamline workflows and standardize processes to improve team efficiency
• Develop and maintain a marketing operations playbook outlining procedures, timelines, and responsibilities

The Hub:

The Hub team will sit at the very heart of marketing and business development (MBD) providing valued resource that will work flexibly across the department. The Hub requirements will include:

• Manage The Hub team (between four and six Coordinators/Executives) including mentoring, resourcing and training the team
• Define and update the services provided by The Hub and communicate to the MBD team
• Set the process for requesting work through The Hub and embed with MBD
• Collaborate with the MBD team to continually improve and streamline The Hub processes
• Support the creation of a service Level Agreement between The Hub and MBD
• Manage and set workflows, distributing and balancing incoming work across the team
• Set and track Key Performance Indicators (KPIs) to monitor service
• Field general queries coming into The Hub
• Utilize all available technologies to streamline the service provided by The Hub
• Be accountable for the service provided by The Hub

Essential Job Specifications/Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Proven ability to develop scalable processes, improve operational efficiency, and manage budgets
• Excellent organizational, communication, and stakeholder management skills
• A proactive, analytical mindset with strong problem-solving abilities
• Self-motivated and proactive
• Able to manage competing priorities, requiring multi-tasking and working to tight deadlines
• Professional, confident and at ease with all seniority levels

Supervisory Responsibility

This position has direct supervisory responsibilities.

Travel

This position may require limited travel.

Education/Experience/Certifications

• Experience in marketing operations, preferably within professional services
• Strong knowledge of marketing technologies (e.g., CRM, CMS, marketing automation platforms, analytics tools)
• Advanced Excel and data analysis skills; familiarity with reporting tools desirable
• Degree educated, ideally with a Marketing (CIM) or Project management qualification

NOTE: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pursuant to pay transparency laws, BCLP is posting a reasonable estimate of a compensation range for this position. At the time of posting, the estimated range is $125,000 to $150,000. Actual compensation will be influenced by various factors, including but not limited to the level of relevant experience, skill sets, training, licensure and certifications, internal equity, market data, and other job-related factors permitted by law. The range is based on a full-time work schedule. Additional compensation may include an annual discretionary bonus.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by the incumbent in the position. They are not intended to be an exhaustive list of all responsibilities, duties and skills of the employee. Duties and responsibilities may change at any time with or without notice.

BCLP is an equal opportunity employer

Notice of E-Verify Participation & Right to Work