CA Pay range: $98,648 - $123,310

Global BD Support Professional - Tech

YOUR ROLE

Acts as a liaison between sales, account management, operations and the customer for assigned accounts to ensure the customer's processes and procedural requirements are followed and that shipments are handled in accordance with established procedures, ISO operational compliance and specific customer requests. Prepares customer specific reports on a timely basis and handles customer operational escalations. Also supports spot quotes and supports the GKAM/RKAM in managing RFQ’s. Models and acts in accordance with our guiding principles and core values.

WHAT ARE YOU GOING TO DO?

• Maintain a consistently high level of customer service to both external and internal customers.
• Provide day-to-day contact with clients on operational and customer service issues.
• Coordinate customer service efforts from all offices and departments involved with assigned accounts.
• Maintain Customer specific Sharepoints and keep documentation up to date.
• Run timely KPI reporting for assigned accounts and support the preparation of MBR/QBR’s
• Responsible for the Escalation path on delayed key milestone updates within CEVA stations
• Support GKAM/ RKAM in RFQ’s and with spot quotes and ratecard updates
• Perform other duties as assigned

WHAT ARE WE LOOKING FOR?

Education, Experience and Skills:

• University degree and relevant logistic education preferred
• Minimum 3 -5 years’ experience in forwarding or 4PL industry
• Advanced proficiency in Microsoft Office, internet, web-based and job specific software applications
• Ability to create reports based on system generated data
• Requires positive, competitive, confident personality.
• Makes customers and their needs a primary focus of one's actions; developing and sustaining productive relationships.
• Takes action that is consistent with available facts, constraints and probable consequences
• Communication in English required

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.