ABOUT THE COMPANY

Mood Media is the world’s leading experiential media company, optimizing on-premise retail customer experience and driving significant value for businesses and brands worldwide. With the most comprehensive suite of fully integrated solutions, Mood leverages advanced digital technology, curated and original creative content, and design expertise to make every shopping and guest experience more personal and engaging. Serving more than 500,000 customer locations in over 140 countries, Mood reaches 165 million+ consumers each day.

JOB SUMMARY

The Global Account Director is a part of the Global Account Management team and is a seasoned retention and growth specialist, accountable for client satisfaction and all aspects of the total client relationship and experience with Mood. The Senior Director will be accountable for executing upon the company’s strategies and initiatives and responsible for the retention, growth and profitability of the existing client base through individual efforts and efforts of the account management team to deliver strategic, day-to-day management of Mood services and solutions. He/she will have a vertical focused portfolio of global, enterprise and/or national size brands that require unique vertical expertise. The leader will focus on revenue retention and growth through developing and deepening relationships, developing and conveying value, ensuring client satisfaction through Mood strategies as well as day-to- day engagement for their portfolio. The role requires vertical trend analysis, strategy development, critical fast-paced thinking, exceptional communication skills and the ability to build/lead and manage internal and external relationships. Approximately 50% of time will be devoted to developing and executing client satisfaction tactics and strategies. Approximately 50% of time will be devoted to managing client relationships, cross sell / up sell Mood programs, program performance activities and marketing strategy and execution.

CORE RESPONSIBILITIES

• Fully accountable for a set portfolio of accounts associated to a particular vertical
• Provide leadership to a team of Account Managers/Directors to build and maintain relationships with our clients that lead to the highest levels of customer satisfaction and retention as well as new business opportunities for both the client and Mood
• Build and maintain relationships with our clients that lead to the highest levels of customer satisfaction and retention as well as new business opportunities for both the client and Mood
• Actively manage the client on a day-to-day basis- keep them informed, engaged and satisfied while fulfilling the day-to-day transactions for each account
• Understand each client’s needs and goals and be able to match those needs to Mood products and services through upgrades, up selling, re-contracting, and additional Mood services
• Work cross-functionally with the international team for global consistency with accounts
• Required to oversee and ensure all down-stream responsible parties (i.e. administration, operations, etc.) have all the necessary details to fulfill their obligations for new locations, re contracts, cancellations, closures, etc.
• Educate clients on the benefits of Mood products and services and the integrated capabilities of the company through the compelling articulation of our business model and value proposition
• Collaborate with management to customized account plans for each client, outlining service delivery and revenue growth strategies
• Manage contract and pricing negotiations as needed when working with the team.
• Maintain and publish a quarterly portfolio health review for management to have clear visibility into the success and risk of the portfolio and accounts therein
• Detailed and required use of CRM tool to produce portfolio management reporting, pipeline, forecasting and potential churn of clients
• Find and close new revenue opportunities within an existing client base, collaborate with subject matter experts to maximize upsell/ cross sell opportunities with best practice point of view established by Mood COE and breathe of client engagement

KNOWLEDGE, SKILLS AND ABILITIES

• Six or more years of proven account management experience at an enterprise level
• Four or more years of management experience managing a team
• Demonstrated history of consistent client retention and building of existing client base
• High level of professionalism and ability to communicate at all levels of the client organization
• Ability to write and execute business plans
• Ability to solve problems quickly and effectively
• Ability to utilize creative skills effectively
• Superior organizational skills
• Advanced written and verbal communication skills
• Prefer experience with medium sized and Fortune 500 businesses

AREAS OF MEASUREMENT

• Retention
• Visual Growth
• E&L Growth and Margin
• Team development through individual measurements and growth
• Client satisfaction (internal and external)
• Decision-Making (get informed, make decisions… it’s ok to fail as long as you learn.)
• Work ethic and Value – (Go above and beyond to help out team workers, accomplish daily tasks)
• Business Knowledge – (Investigate and continuously ask questions)
• Sales Knowledge – (being a step ahead of the curve, intimate knowledge of sales needs)
• Confidence – (Demonstrate ability to handle unique situations within department company)
• Adhere to Company Mission/Values

For further information about Mood Media, please visit www.moodmedia.com.

Mood Media is an Equal Opportunity Employer M/F/Disability/Veteran