Tata Consultancy Services

Genesys Cloud CX Developer

Plano, TX, US

25 days ago
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Summary

Job Description

Genesys Cloud CX Developer


-Design and Development experience in Genesys Cloud CX and Genesys Architecture.

-Experience in Genesys Cloud CX administration, configuration and implementation.

-Strong experience Node.JS/ Rest ,SOAP and Genesys APIs.

-Experience creating dashboards for monitoring queue activity, performance and interactions.

-Strong Experience in Gensys Cloud admin and configurations including contact center ,telephony, routing, people and permissions and outbound.

-Experience in Genesys installation and configuration in appFoundry.

-Troubleshooting experiences with the issues in configuring and routing related issues.


Desired skills.:

Experience with Genesys on-prem and understanding of various Genesys components and composer development.

Exposure for Java/J2EE development and API Development /Scripting integration

Genesys Cloud CX certification preferred.

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