A General Manager at La Madeleine is responsible for overseeing all aspects of a restaurant location, including staff management, financial performance, operational efficiency, customer service, and ensuring the highest quality food and beverage standards are met, while maintaining a positive work environment and upholding company policies to achieve profitability and customer satisfaction; essentially leading the team to deliver the "La Madeleine experience" to guests. Key responsibilities include: Leadership and Staff Management: Hiring, training, and developing a high-performing team of restaurant staff. Providing ongoing coaching and performance feedback to staff. Motivating and empowering employees to achieve goals. Addressing employee concerns and resolving conflicts. Scheduling staff to optimize labor costs while maintaining service levels. Financial Performance: Analyzing sales and cost data to identify areas for improvement. Implementing strategies to maximize revenue and control costs. Managing inventory levels to prevent waste and maintain food quality Monitoring profit and loss statements to ensure financial targets are met Operational Excellence: Ensuring compliance with all company policies and procedures, including food safety regulations Overseeing daily operations, including opening and closing procedures Maintaining cleanliness and sanitation standards in the restaurant Addressing customer complaints and resolving issues promptly Customer Service: Providing exceptional guest experience by fostering a welcoming and friendly atmosphere Building relationships with regular customers and actively engaging with new guests Monitoring customer feedback and implementing improvements based on feedback Marketing and Community Engagement: Participating in local marketing initiatives to promote the restaurant Building relationships with community organizations and potential catering clients Required skills and qualifications: Proven experience as a Restaurant Manager in a fast-paced environment Strong leadership and communication skills Financial acumen and ability to analyze data to make informed decisions Excellent customer service skills and a passion for hospitality Knowledge of food safety and sanitation practices Ability to work flexible hours, including evenings and weekends