The Milken Center in Washington, D.C. is more than an institute—it's a destination for inspiration, education, and transformative experiences. We are seeking a dynamic and strategic General Manager to lead our retail and visitor experience initiatives with excellence. This is a rare opportunity to shape the future of the institute -based retail in a fast-paced, mission-driven environment, blending cultural storytelling with entrepreneurial thinking.

As a key member of our leadership team, you’ll oversee all facets of retail operations—from store management and merchandising to inventory optimization and guest engagement—ensuring every visitor encounter is memorable and every retail touchpoint reflects the Milken Center’s values of innovation, inclusion, and impact. If you are passionate about bringing ideas to life through world-class service, design, and retail strategy, we want to hear from you!

Summary of Position:

Responsible for overseeing all aspects of the operation including financial performance, product quality, guest satisfaction, safety, and employee development processes, with a dedicated focus on successful retail operations.

Responsibilities:

• Lead the execution of company-wide strategies to drive excellence in quality, service, safety, and financial performance across all retail operations
• Oversee daily retail and warehouse operations to ensure timely receiving, accurate inventory management, and exceptional guest service
• Recruit, train, and empower retail team members to uphold high service standards and exceed customer expectations
• Monitor sales goals, inventory levels, merchandising standards, and delivery timelines to optimize operational efficiency and profitability
• Evaluate product performance and collaborate with the HQ Retail Director to make data-informed merchandising and assortment decisionAnalyze operational and financial reports to identify trends, opportunities, and necessary corrective actions
• Ensure compliance with all company policies, labor laws, and federal, state, and local regulations
• Manage all aspects of cash handling, accounting procedures, and audit readiness.
• Support marketing and sales initiatives aligned with company objectives
• Maintain organized stockrooms and visually compelling retail displays that drive sales
• Oversee accurate merchandise receiving, labeling, storage, and point-of-sale entry
• Drive operational improvements by identifying and resolving challenges proactively
• Participating in community relations and public affairs initiatives as needed
• Perform other duties as assigned to support the success of the Milken Center’s retail operations
  
  
  

Position Requirements:

• Strong leadership skills with the ability to coach, mentor, and inspire teams daily.
• Self-motivated and adaptable, with a commitment to the highest professional and ethical standards
• Demonstrated ability to work independently and manage multiple priorities with minimal supervision
• Proven track record in driving revenue growth, cost control, and achieving key performance metrics
• Excellent verbal and written communication skills
• Ability to set and implement both short- and long-term financial and operational goals
• Proficient in Microsoft Office Suite and experienced with point-of-sale (POS) systems
• Committed to delivering exceptional customer service in a fast-paced environment
• Physically able to bend, twist, squat, and lift up to 25 lbs frequently and 50 lbs occasionally
  
  
  

Education and Experience:

Education: Bachelor’s degree in hospitality management, Business Administration, or a related field from an accredited college or university

Experience: 5–7 years of management experience in hospitality or retail operations, preferably within a museum or non-profit setting

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.