The General Manager is responsible for managing all aspects of the business, including operations, personnel, customer satisfaction, and financial performance. This position involves strategic decision-making, ensuring the business runs efficiently, and achieving the company’s goals. The GM will work closely with senior management to develop business strategies, monitor food safety and quality, and ensure that the business maintains profitability while providing excellent customer experiences.

Key Responsibilities:

• Lead, motivate, and manage a team of department heads and employees, ensuring a positive and productive work environment.
• Develop and implement employee training programs, fostering professional growth and skill development within the team.
• Ensure that all employees adhere to company policies, including safety protocols, health regulations, and quality standards.
• Foster a culture of accountability, customer service excellence, and continuous improvement.
• Oversee day-to-day operations of the business, ensuring efficiency, productivity, and high standards of service.
• Manage inventory and stock control to ensure availability of products without overstocking, minimizing waste, and maximizing cost-efficiency.
• Ensure adherence to all health and safety regulations, including food safety standards (e.g., HACCP, FDA regulations, local health department requirements).
• Monitor food preparation processes to maintain high-quality standards and consistency in products.
• Work with suppliers and vendors to ensure product availability, negotiate pricing, and maintain quality.
• Prepare and manage the budget, ensuring effective cost control and maximization of profits.
• Monitor key financial metrics, such as revenue, expenses, profit margins, and return on investment (ROI).
• Analyze financial reports to identify trends and make data-driven decisions for growth and improvement.
• Ensure the business meets financial targets and operational KPIs.
• Conduct regular cost-benefit analysis to identify opportunities for cost savings and revenue growth.
• Collaborate with the senior leadership team to develop and implement short-term and long-term business strategies.
• Evaluate market trends, customer preferences, and competitors to identify opportunities for innovation and differentiation.
• Plan and implement marketing and promotional campaigns to drive sales and increase brand awareness.
• Work with the team to develop new menu items or service offerings based on customer feedback and industry trends.
• Develop and maintain business relationships with clients, partners, and other stakeholders.
• Ensure a high level of customer satisfaction by maintaining exceptional service standards.
• Address and resolve customer complaints or issues in a timely and professional manner.
• Monitor customer feedback (online reviews, surveys, in-store comments) to improve services and product offerings.
• Implement customer loyalty programs and promotional events to increase customer retention.
• Stay updated on industry regulations and ensure the business complies with all local, state, and federal regulations, including food safety, labor laws, and environmental standards.
• Conduct regular risk assessments to identify potential challenges or hazards and take proactive steps to mitigate them.
• Develop contingency plans for unforeseen disruptions, such as supply chain issues or emergencies.
• Provide regular reports to senior leadership, including performance updates, financial analyses, and operational progress.
• Use performance data to set benchmarks, assess team performance, and adjust strategies as needed.
• Monitor and report on key performance indicators (KPIs), such as sales growth, customer satisfaction, employee performance, and operational efficiency.

Experience:

• Minimum of 10 years of experience in a senior managerial role within the food industry (e.g., restaurant management, inflight catering (Aviation), food manufacturing, catering, or food retail).
• Proven track record of successfully managing operations, budgets, and teams within a food business.
• Strong understanding of food safety regulations and quality control processes.
• Experience in driving business growth through strategic planning, marketing, and customer relations.
• Previous experience managing multi-location operations is a plus.