Description
Competitive Pay
Extensive and detailed paid training
Health, Dental and Vision Insurance
Paid Vacation
Real Advancement Opportunities
General Managers are responsible for the entire Cafe operation. This includes, but is not limited to the hiring, orientation, training and management of 25-50 employees and 2-5 assistant and shift managers, operational budgets exceeding one million dollars, restaurant inventory, operational spending and managing cash flows (i.e. their operation's P&L)
General Managers open 70% of the time, close 20% of the time and work a mid-shift about 10% on average. During their workday, they will be responsible for the startup of equipment and processes, banking activities, delivering food, working different stations in the operation as needed as well as ordering and receiving food items and restaurant supplies. Cash handling and following/completion of all systems.
General Managers are directly involved with guest relations, supporting and contributing to company objectives and strategies, assisting with opening other stores and assisting their Area Director (AD) with promotions and marketing window rollouts.
Job Tasks And Responsibilities
Responsible for managing employees
Responsible for guest relations - recovery and sales building
Responsible for inventory including ordering and receipt
Delivers food - more frequently during peak hours of operation
Responsible for start-up of equipment and processes (opening shift)
Responsible for shut down and closing store (closing shift)
Manages/follows up on cash handling systems and deposits
Responsible for administration of the new hire orientation
Responsible for accurate reporting of numbers
Analyzing business results, formulating action plans, following up on plans already in place
Responsible for cost control (P&L)/manages cash flow
Conducts employee meetings
Solves problems as they arise
Manages safety committee and food safety
Responsible for hiring and orientation of new employees
Manages the catering operations including the Safe Driver Program
Coaches and develops employees at all levels
Maintains CORE evaluation standards
Knowledgeable in Human Resources
Supports and contributes to company objectives and strategy
Assists with opening other stores
Executes company promotions, initiatives and rollouts
Responsible for management development
Smiling, friendly demeanor
Secondary Functions
Attend General Manager meetings for area/market
Helps with other positions in the Cafe
Assists with other stores as needed
Assists Area Director with administrative duties
Open new locations as needed
Answers phones/take orders as needed
Delivers food to guests as needed
Executes Catering Sales Initiatives as necessary, including but not limited to:
Daily guest call backs
Menu drops
Community event coordination and execution
Menu presentations and food tastings
Identifying sales leads through active territory canvassing
Requirements
High School diploma or equivalent
State Foodhandler card and ServSafe certification
Minimum of 1 year experience in a Corner Bakery Cafe restaurant operations position or similar concept experience showing ability to lead and execute restaurant operations
Possess strong guest service and communication skills
Organized and detail oriented
Completion of CBC Management Training Program
Proficient in use of Microsoft Outlook, Word, Excel and POS - Point of Sale systems
Bilingual (Spanish) a plus
Formal Leadership training experience such as Situational Self Leadership, Situational Leadership II a plus
Must have a valid driver's license with proof of insurance and be able to consistently pass an MVR
Additional Info
We are an Equal Opportunity / E-Verify Employer.
We follow all Ban the Box and Fair Chance hiring guidelines per federal and local laws.
Required
Preferred
Job Industries