Company Description

Alpha Reach Technologies is India’s go-to driver staffing and operations partner, trusted by top names in mobility and logistics—including Uber, Everest Fleet, , Zomato, Swiggy and Blinkit. We specialize in sourcing, onboarding, and managing bike and car drivers at scale to help our clients grow faster and operate more efficiently.

Role Description

We are seeking a driven and experienced General Manager – Sales & Operations to lead end-to-end operations, build strong client relationships, and drive high-volume driver acquisition. If you thrive in fast-paced environments, love problem-solving, and bring a strong track record in sales and team management, this role is for you.

Qualifications

🔹 Client & Revenue Growth

• Manage and grow key accounts such as Zomato, Rapido, and Everest Fleet
• Identify upsell opportunities and ensure high-quality service delivery
• Monitor client KPIs and resolve operational issues swiftly

🔹 Call Center & Conversion Management

• Lead the outbound call center team for driver engagement and activation
• Optimize funnel performance and implement process improvements
• Develop scripts, training modules, and workflows to boost efficiency

🔹 Driver Sourcing & Onboarding

• Launch and manage new sourcing channels (referrals, partnerships, digital)
• Partner with marketing and tech teams to scale acquisition efforts
• Ensure driver onboarding targets are consistently met

🔹 Sales & New Business Development

• Support the sales team in pitching Alpha Reach to potential clients
• Build proposals, lead demos, and close deals in the fleet/logistics sector
• Contribute to business expansion with data-backed strategies

🔹 Data Analysis & Reporting

• Use Google Sheets, Excel, and dashboards to track performance metrics
• Create detailed reports and presentations for internal and client use
• Deliver insights that inform strategic decisions

What We’re Looking For

• 5+ years in sales/operations within fleet management, driver staffing, or logistics
• Proven experience in managing enterprise accounts and cross-functional teams
• Strong command of Excel, Google Sheets, and analytics tools
• Effective communicator with excellent presentation skills
• Hands-on experience in call-center management is a plus
• Self-motivated, high ownership mindset with ability to lead remotely

Why Join Us?

• Work with the biggest names in India's mobility ecosystem
• Own critical sales and operations functions with real business impact
• Be part of a fast-growing, high-performance team in a leadership role