Available Positions Executive Assistant Miamisburg, OH Apply Project Manager Miamisburg, OH Apply Payroll Benefits Manager Miamisburg, OH Apply Vice President Of Technology Strategy and Operations Miamisburg, OH Apply Transaction Lead Miamisburg, OH Apply Featured Positions * * * * * ❮ ❯ NOW HIRING We're looking for a talented individual to join our team. APPLY NOW ← Back General Manager * Location Raleigh, NC * Salary $85k/year - 105k/year * Job Type Full Time * Posted February 28, 2025 Job Summary: The General Manager is responsible for overseeing the overall operations of the apartment community, ensuring it operates smoothly and profitably. This individual will manage the sales process by generating traffic, closing rentals, and driving lease renewals. They will also oversee all property operations, including maintenance, grounds keeping, and the turnover of vacant apartments. Additionally, the General Manager will be responsible for developing and leading the on-site team, meeting performance standards, managing the property's financials, and ensuring the property's success and profitability as if it were their own business. Key Responsibilities: Sales & Renewals: * Oversee and manage the sales process, including generating traffic, conducting property tours, and closing rental agreements. * Track and report on sales and leasing goals, ensuring the team meets or exceeds targets for new leases and renewals. * Proactively follow up with prospective residents, engage in lead generation activities, and ensure high conversion rates. * Develop strategies to increase renewals, reduce resident turnover, and ensure the highest level of resident retention. Team Management & Development: * Lead and motivate the on-site team, including sales consultants, maintenance staff, and groundskeepers, to meet productivity and customer service standards. * Conduct weekly and daily team meetings, provide feedback, and ensure team members are properly trained and informed about property goals. * Conduct performance evaluations and develop training plans to enhance the team's skills and job satisfaction. * Foster a positive team environment focused on collaboration, resident satisfaction, and achieving property goals. Operations Management: * Oversee all on-site operations, including property maintenance, grounds keeping, and apartment turnovers (in-house). * Ensure the property is well-maintained, including common areas, parking lots, landscaping, and individual apartment units. * Work with the maintenance team to ensure timely and efficient repairs, prevent maintenance issues, and uphold safety standards. * Monitor the turnover process for vacant apartments, ensuring units are cleaned, repaired, and ready for new residents as quickly as possible. Financial Management: * Manage the financial performance of the property, including budgeting, rent collections, operating expenses, and cost control. * Monitor income and expenses to ensure profitability and cost-effective operations. * Ensure timely and accurate reporting of financial performance, including monthly reports on revenue, expenses, occupancy rates, and more. * Approve invoices and purchase orders, ensuring all expenses are within budget and appropriately tracked. Customer Service & Resident Relations: * Ensure a high level of customer service to all residents, addressing any concerns, maintenance issues, or complaints in a timely and professional manner. * Actively engage with residents to maintain positive relationships and a strong community atmosphere. * Address resident concerns or complaints, ensuring they are resolved promptly and effectively while being solution oriented. Business Ownership & Strategic Planning: * Take ownership of the property's day-to-day operations, ensuring it is run efficiently and effectively, as though it were your own business. * Develop and execute business strategies to increase property value, maximize profitability, and maintain a competitive edge in the local market. * Ensure compliance with all local, state, and federal laws, including fair housing regulations, safety codes, and tenant rights. Reporting & Communication: * Regularly report to the regional management team regarding property performance, occupancy rates, financials, and team performance. * Maintain clear and effective communication with senior management regarding the property's status, problems and solutions. * Document and report on all incidents, maintenance issues, leasing activity, and resident relations. Apply Now Name* Email* Phone* Resume/CV* What about my message piqued your interest -OR- what made you decide to apply to my job posting?  Are you open to relocation? N/A Yes No Tell me about you as a person, what do you enjoy doing outside of work?Please tell me about your current role and responsibilities*What has you interested in potentially leaving and why TCG?*Where did you work before that, why did you leave there?How many hours do you work a week on average and what is a typical schedule for you, days of the week, hours of the day?*Compensation - Salary, Bonus, Benefits, etc.*List your best management skills.How do you set expectations for your team and ensure they hit the goals you set?Tell me about an associate who was not meeting sales goals.Tell me about a success you have had in management.Tell me about a customer you sold to.What metrics or KPIs do you look at to decide if your business is profitable?PROFESSIONALLY - Where do you see yourself 5 years down the road?PERSONALLY - Where do you see yourself 5 years down the road?NOTES & FOLLOW-UP QUESTIONS