Job Title: General Manager, Operations – Beckett

Location: On-site | Plano, TX

Beckett Is Back. Help Us Build What’s Next.

If you’ve been in the hobby long enough, Beckett isn’t just a brand—it’s a benchmark. From our iconic magazine price guides to our industry-leading grading slabs, Beckett has long stood for integrity, expertise, and passion, from iconic magazine price guides to our industry-leading grading slabs. Now, we’re rebuilding for the future: faster, leaner, and more customer-centric—with operational excellence at the core.

We’re seeking a high-accountability, data-driven operations leader to run the Plano facility and elevate Beckett Grading to the next level. As General Manager, Operations, you will drive end-to-end execution across grading, authentication, shipping, and consumer experience while spearheading a transformation grounded in process discipline, continuous improvement, and profitability.

This role is for a hands-on senior leader who thrives in fast-paced environments, loves process, precision and people leadership.

As GM, Operations, you’ll lead the day-to-day execution of Beckett’s grading, authentication, production, shipping, consumer care, and customer experience functions. You’ll own performance at the floor level – delivering quality at speed – while helping shape how we scale. This is a senior role for someone who thrives on process, precision, and people leadership.

What You’ll Own

Operational Execution

• Lead all operations in Plano across grading, encapsulation, authentication, consumer care and returns
• Ensure we hit our core metrics: daily output, turnaround time, error rate, and order completeness
• Partner with our Director of Grading and department heads to align resources, resolve bottlenecks, and optimize flow
  
  

Team & Culture Leadership

• Manage and grow a team of 100+ across multiple departments, creating a performance-driven but positive culture
• Develop frontline leaders, reinforce accountability, and ensure alignment with Beckett’s values and service standards
• Champion consistency, quality, training, and morale in a fast-paced environment
  
  

Customer & Collector Experience

• Own the operational part of the collector journey, from box arrival to slab in hand
• Collaborate with marketing and product teams to resolve issues and drive improvements across touchpoints
• Be the on-site point person when big issues arise, someone who sees around corners and solves problems fast
  
  

Process & Improvement

• Help implement new systems and automation to improve speed and reduce errors
• Serve as the on-the-ground partner to our product, tech, and analytics teams on process innovation
• Keep an eye on costs and throughput as we scale, balancing collector expectations with operational reality
  
  

You Might Be a Fit If

• You have 15+ years leading operations, fulfillment, or high-throughput service businesses (grading experience a plus, but not required)
• You’re calm under pressure, steady in chaos, and unafraid to get in the weeds when needed
• You understand how to lead hourly, exempt, and specialized teams with empathy and accountability
• You think in dashboards, live in process maps, and know that culture is built through clarity and consistency
• You know the hobby—or are curious enough to learn fast and earn the respect of our most passionate collectors
  
  

Why Join Us

This isn’t just another operations job. This is about preserving the trust that collectors place in Beckett—and building the systems and teams that will define our next 25 years. You’ll have the autonomy and support to shape how our operation runs, and the chance to lead the day-to-day of one of the most iconic brands in the collectibles world.