We are seeking a results-driven General Manager to lead our growing India team, drive operational efficiencies, and spearhead the expansion of our Indian operations. The General Manager will be responsible for the strategic direction and operational management of the company’s Global Capability Center (GCC) in India. The Operations teams within the GCC are dedicated to delivering exceptional service and excellence in legal workflow management, medical document reviewing and legal document drafting, ensuring our clients receive consistently high-quality work products. As the General Manager you will be at the forefront of driving operational excellence by optimizing productivity, efficiency, and overall performance across the team. This role requires a blend of leadership, strategic thinking, operational expertise and a willingness to roll up your sleeves to build a high-performing team and deliver exceptional services on a large scale. This is an in-person office-based role in New Delhi, India.

What you'll do:

• Own the day-to-day performance and delivery of the India operations teams
• Build and manage a high-performing team, fostering a culture of accountability, innovation, and excellence in execution
• Lead efforts to streamline and scale operational processes, aligning them with the company’s performance goals
• Design and execute strategies to improve operational efficiency, productivity, and financial outcomes
• Manage relationships with our cross-functional vendor partners across Operations, IT, Legal, Finance, HR/Recruiting, and support functions
• Manage the budget for the India team, including forecasting, resource allocation, and financial reporting, ensuring alignment with company financial goals
• Oversee all local matters, including brand advocacy, commercial contracts, real estate, regulatory compliance, etc.
  
  

What we look for:

• 7+ years of experience in an operational leadership position within a Global Capability Center (GCC), Legal Process Outsourcing (LPO), Business Process Outsourcing (BPO/KPO), Legal Technology etc. environment, with a focus on operations or service delivery
• Demonstrated ability to hire and develop front-line workforce team members
• Demonstrated work experience managing operational, production-based workflows and teams, including BPO management and vendor management
• Excellent leadership and interpersonal skills, with the ability to inspire and motivate a diverse team and manage cross-functional teams
• Excellent negotiation, communication, and organizational skills
• Proficiency in working with/manipulating large data sets via Excel, G-sheets, Forms, etc. (SQL a plus)
• Comfortable in driving towards a vision in a fast-paced start-up environment where priorities can change frequently
  
  

The company is a venture-backed generative AI legal-tech startup operating in the US personal injury law space. Our mission is to help personal injury victims get the justice they deserve. Combining in-house human legal expertise with proprietary AI and software to analyze records, our product provides rich business insights, AI workflow automation, and best-in-class document creation for injury law firms. Backed by top VCs, we are one of the fastest-growing legal technology startups.