Are you a strategic leader ready to drive growth and make a meaningful impact? Stannah Stairlifts, a privately-owned global leader in mobility solutions, is hiring a General Manager to lead North American operations, overseeing the U.S. and Canada.
This is a unique opportunity to join a mission-driven company with over 150 years of history, where you’ll have the autonomy to build and grow your own senior leadership team as the organization evolves. We don’t just make stairlifts, we transform lives by making homes more accessible. Join us and lead with purpose.
ON-SITE LOCATION & TRAVEL
- HYBRID role based in Franklin, MA (3-4 days onsite per week)
- 10% travel across North America, with occasional visits to our UK headquarters
THE ROLE: LEAD, GROW & INNOVATE As our General Manager, you will drive profitable growth, optimize operations, and elevate the customer experience across North America. Reporting to the Chief Commercial Officer, you will be responsible for all staff of Stannah North America and oversee all major business functions, including:
- Business Strategy & Leadership – Oversee P&L and Balance Sheet for North America B2C, driving profitable growth through leadership of marketing, sales, technical operations, and administration teams. This role will also involve regular collaboration with our UK-based C-suite and global senior leadership team. ❖ Marketing & Customer Acquisition – Develop and manage marketing strategies to increase brand awareness, customer enquiries, and competitive positioning.
- Sales & Customer Conversion – Optimize lead generation and conversion processes, ensuring efficient contact center and field sales operations to enhance customer experience and performance.
- Operations & Service Excellence – Oversee installation and service teams, ensuring high efficiency, quick response times, and exceptional customer satisfaction.
- Financial & Compliance Oversight – Ensure adherence to local laws and regulations, maintain accurate financial records, and implement effective budget and forecasting strategies.
- People & Culture – Collaborate with senior leadership to develop HR, financial, and IT strategies while mentoring and coaching the senior management team.
WHAT YOU BRING TO THE TABLE
- Education – Bachelor’s degree (or equivalent experience)
- Financial & Commercial Acumen – Demonstrated success in managing P&L, balance sheets, and business growth in a direct-to-consumer business environment.
- Sales & Operational Leadership – Experience leading high-value sales operations, including contact centers and field sales teams. Proven ability to inspire teams, collaborate cross-functionally, and drive alignment across all levels.
- Strategic & Change Management Expertise – Strong background in business transformation, organizational development, and process improvement.
- Leadership Attributes – Ability to lead with a results-driven and ethical approach. Maintains composure under pressure while demonstrating adaptability, strong communication, sound judgment, and strategic thinking.
Base Salary Range: $200,000 - $225,000; based on experience. This role is also eligible for an annual performance-based bonus.
BENEFITS & PERKS
At Stannah Stairlifts, we take pride in offering a comprehensive and competitive benefits package designed to support the health, well-being, and long-term success of our employees. Our benefits include:
- Car allowance up to $10,000
- Medical, Dental, and Vision Insurance
- 401(k) Plan with a company contribution of 3% of gross earnings
- Vacation/Sick Time-Off
- Flexible Spending Account (FSA)
- Life, Accidental, and Disability Insurance
- Employee discounts
- Opportunities for growth and career development
Join a mission-driven team where you can make a meaningful impact while enjoying the stability, support, and benefits of a privately-owned global company. Apply now or forward your resume to [email protected]