Application Deadline: 30 June 2025

Department: Management

Location: Braintree, MA

Description

Shipco Transport Inc., a leading international cargo transportation company (NVOCC), has an opening at our Boston branch located in Braintree, MA for an experienced General Manager.

We are looking for a candidate who is dynamic, highly motivated, reliable and who understands and appreciates the importance of a team effort.

Key Responsibilities

Leadership & Management:

• Oversee day-to-day operations of the Boston branch, ensuring smooth execution of all services that Shipco offers (LCL, FCL, Import, Export)


• Lead, manage, and develop a high-performing team to achieve operational and strategic goals.


• Foster a collaborative and positive work environment, promoting teamwork and accountability.

Sales Development:

• Identify potential customers, drive acquisition efforts, and establish lasting client relationships.


• Develop and implement strategies to grow the customer base and maintain strong connections with existing clients.


• Collaborate with the sales manager and local sales support to achieve revenue targets and support business growth.

Operational Excellence:

• Ensure compliance with industry regulations and internal policies, with a focus on quality and efficiency in freight forwarding services.


• Monitor and analyze branch performance metrics, identifying areas for improvement and implementing solutions.


• Maintain a strong focus on customer satisfaction by addressing and resolving operational challenges promptly.

Financial Management & Reporting:

• Monitor the branch's P&L to ensure profitability and financial stability.


• Prepare and present monthly profit reports to corporate leadership.


• Develop and execute strategies to achieve the branch's annual budget goals.


• Handle the creation of the yearly budget and provide forecasts to align with corporate objectives.

Strategic Collaboration:

• Work closely with corporate leadership and product stakeholders to align branch operations with company-wide goals.


• Contribute to the development and execution of strategic initiatives that enhance company growth and operational efficiency.


• Act as a key liaison between the branch and corporate teams, ensuring alignment on priorities and objectives.


• Act as a key liaison between the branch and corporate teams, ensuring alignment on priorities and objectives.

Skills, Knowledge, Expertise, and Experience

Experience:

• A minimum of 3 years in branch-level management, plus 3–5 years of hands-on operational and/or commercial development experience, preferably in an NVOCC background (candidates with VOCC or freight forwarder backgrounds will also be considered).


• Proven expertise in the New England and North Europe markets is highly preferred.

Knowledge & Skills:

• Comprehensive knowledge of daily operations, customer service, and documentation for ocean export and import.


• Strong understanding of local and international governmental, Customs, carrier, security, and hazardous cargo regulations.


• Expertise in staff training, supervision, motivation, and retention.


• Proficiency in general accounting principles, including budget formulation, KPI analysis, and profit and loss statements.

Education:

• Bachelor's degree in Transportation Management, International Business, or a related field is required.
  

Communication & Other Skills:

• Excellent verbal and written English skills.


• Strong communication, organizational, and managerial skills.


• Detail-oriented with the ability to thrive in a fast-paced, multi-tasking, customer service-focused environment.

Benefits

We offer a positive and friendly atmosphere with opportunities for advancement and personal growth. Salary is commensurate with experience.

Benefits include medical, dental, life, vision, STD and LTD insurance. We also offer a flexible benefits plan, an optional wellness plan and a matching 401(k) plan.

Shipco Transport is an Equal Opportunity Employer, welcoming applications from individuals of all abilities, backgrounds, and experiences.

Please submit your resume accompanied by a cover letter, clearly referencing the job title of GENERAL MANAGER, BOSTON.