Build Something That’s Yours — Launch the Future of AI-Powered BPO with HPAI

You’ve built for others. Now it’s your turn to lead from the ground up.

Are you a seasoned BPO leader who’s ready to stop running someone else’s operation — and start building your own?

At Helport AI (HPAI), we’re creating the first AI-powered BPO engine in Mexico, and we’re looking for a General Manager with vision, grit, and experience to take the lead. This is not a maintenance role — this is a rare opportunity to design and run a next-generation BPO center from scratch, with support from a fast-growing AI company that believes in empowering talent with ownership and a long-term seat at the table.

This is your shot to take everything you’ve learned over the years and apply it to something bigger. Something yours.

Key Responsibilities:

• Responsible for site selection, leasing, fit-out, setup, and pilot launch of the Tijuana BPO center.
• Build the entire daily operations from scratch, including service process, WFM scheduling, compliance management.
• Recruit and train core team members (TSRs, ASRs, etc.).
• Define performance KPIs, quality control protocols, and process optimization.
• Coordinate with tech and AI teams to standardize workflows for testing, labeling, and delivery.
• Support client onboarding and participate in local business development efforts.
• Act as regional representative in Mexico for strategic partnerships and government communications.

Requirements:

• 10+ years of experience managing BPO and call center operations.
• Proven experience building or scaling BPO operations in Mexico or LATAM.
• Familiar with TSR/ASR team management, KPIs, and compliance processes.
• Strong leadership and team-building capabilities.
• Fluent in English and Spanish.

Compensation & Incentives:

• Base monthly salary: MXN 100,000 – 130,000 (Approx. USD $5,800 – $7,500).
• Year-end performance bonus: up to 20% of annual salary.
• Equity incentive (based on performance during year one).
• Health insurance, paid vacation, annual travel allowance.
• Strategic partner track with future potential for equity/ownership.