Overview

NEOM is an accelerator of human progress and a vision of what a new future might look like. A region in northwest Saudi Arabia on the Red Sea, NEOM is being built from the ground up to include hyperconnected, cognitive cities, ports, next-generation infrastructure and industries, enterprise zones, research centers, sports and entertainment venues and tourist destinations.

As a destination, it will be a home for people who dream big and want to be part of building a new model for exceptional livability, creating thriving businesses and reinventing environmental conservation.

As a workplace, it is a place for people who share our core values of care, curiosity, diversity, passion, respect, and becoming a catalyst for change.

Are you ready to help NEOM find solutions to the world’s most pressing challenges? Are you prepared to create a lasting legacy that benefits generations to come? Then we want to hear from you!

Role Overview

The General Cargo Operations Manager is to lead general cargo operations including the optimization of cargo flows, processes and procedures, safety, reporting, budgeting and leadership direct reports.

Requirements Summary

• Knowledge of data analysis and reporting tools.
• Capability to identify inefficiencies and areas of improvement in existing processes.
• Excellent communication and interpersonal skills, with the ability to engage effectively with a wide range of stakeholders.
• High attention to details to ensure the processes are optimized.
• Ability to build and sustain strong relationships with internal and external stakeholders.
• Competence in negotiating with stakeholders to achieve mutually beneficial outcomes.
• Flexibility to adjust engagement strategies based on changing circumstances or feedback.
• Ability to lead and influence others to achieve desired outcomes.
• Uphold ethical standards in all stakeholder interactions and communications.
  
  

ROLE COMPETENCIES & ACTIVITIES

The General Cargo Operations Manager responsibilities will include, but not be limited to:

Stakeholder Management

• Analyze stakeholders’ needs, interests, and influence to prioritize engagement strategies.
• Develop and implement stakeholder engagement plans tailored to different stakeholder groups.
• Build and maintain strong relationships with stakeholders through regular communication and meetings.
• Act as the primary point of contact for stakeholders, addressing their concerns and providing updates on relevant activities.
• Manage the dissemination of information, ensuring timely and accurate communication.
• Work closely with internal teams, including communications, project management, and legal, to ensure stakeholder interests are aligned with organizational objectives.
• Identify and address potential conflicts or issues with stakeholders proactively.
• Mediate disputes or misunderstandings, ensuring that resolutions are in the best interest of both the stakeholders and the organization.
  
  

Change Management

• Provides leadership for all general cargo execution workstreams
• Develop strategies to deliver scope effectively and at highest performance levels
• Leads, coaches, and develops team
• Establishes and implements objectives, implementation planning, policies and procedures for general cargo operations.
• Participates in planning and performance meetings internally and externally with internal and external customer base
• Support direct reports through conflict resolution
• Provides improvement and performance feedback and support to team on planning, vessel stevedoring and general cargo handling
• Ensure teams are trained specifically in their scope of work
• Collaborate with team to establish safe working practices, identification of risks and mitigation points
• Enforces standardization and ensures safe working practices are being followed
• Ensures a cost-efficient operation in line with current best practice and annual budget
• Liaises closely with customers, Customs, landside mobility and government authorities to ensure that their requirements are met
• Establishes performance targets, measurements and reporting transparently
• Collaborate with training team to establish a training plan and training schedule for front and back-office team
• Creating an environment for continuous learning and development alongside a training team that ensures accountability and effective performance
• Ensures team is trained in KSA and international standards with required certifications and diplomas
• Manages employee performance issues including training, appraisals, discipline, and grievances.
• Contributes to and develops relationships with all suppliers and related port users
• Develop self and always maintain knowledge in relevant field.
• Manage divergent interests through prioritization
• Implementation of new equipment and systems
• Support and drives development of personalized safety culture
• Defines and updates procedures to ensure zero human engagement in shadow fall area or line of fire
• Ensures highest possible safety standards through separation of man from machine and manpower engagement
  
  

Project Management

• Provide regular reports to senior management on stakeholder engagement status, risks, and opportunities.
• Use feedback and data to refine and improve stakeholder management strategies.
• Coordinate stakeholder involvement in projects, ensuring their feedback is integrated into planning and decision-making processes.
• Track and monitor stakeholder engagement activities and their impact on project outcomes.
  
  

Leadership

• Prepare and deliver presentations, reports, and other communication materials tailored to stakeholder needs.
• Ensure that all stakeholder engagement activities comply with the relevant regulations and ethical standards.
• Utilize data analytics to drive strategies and decisions.
  
  

Culture and Values

• Embrace NEOM’s culture and Values https://www.neom.com/en-us/about
• Act with honesty and integrity by following best practices, and upholding the robust standards and expectations set out in NEOM’s Code of Conduct.
• Maintain fair, ethical and professional work practices in accordance with NEOM’s Values and Code of Conduct.
• EXPERIENCE & QUALIFICATIONS Knowledge, Skills and Experience
• 7+ years in general cargo roles with a minimum of 4 years in management positions.
• Previous Project Implementation experience a plus
• The position requires a professional standard of knowledge to lead teams through functional/general expertise in general cargo operations as well as broad management skills.
• Proven experience in safety, cost and productivity improvement as well as design and implementation of new operations procedures for continuous improvement
• Strong communication skills including ability to communicate across the organization and stakeholders effectively
• Excellent analytical skills
• Effective negotiation and conflict resolution skills
• Ability to influence
• Ability to provide leadership, obtain cooperation and promote a team environment to meet objectives.
  
  

Qualifications

• Bachelor’s degree in relevant field