We are seeking an experienced Gaming Operations Manager to oversee and enhance their gaming operations, with a strong focus on Customer Relationship Management (CRM), Customer Support, and VIP Client Management. The ideal candidate will drive engagement, retention, and loyalty by delivering an exceptional

customer experience while optimizing operational efficiency. We are a multicultural company and welcome applicants from diverse backgrounds. For foreign applicants, we provide full relocation assistance and support to ensure a smooth transition.

What You’ll Do:

✔️ Manage Daily Operations – Oversee day-to-day gaming functions to ensure smooth gameplay and exceptional customer experience.

✔️ Develop CRM Strategies – Create and execute strategies to enhance player engagement, retention, and lifetime value.

✔️ Customer Support Optimization – Lead the customer support team to resolve player issues effectively and efficiently.

✔️ VIP Client Management – Manage and optimize the VIP program, providing personalized services and exclusive perks for high-value players.

✔️ Collaborate with Teams – Work closely with marketing, product, and technical teams to improve game features, promotions, and overall player satisfaction.

✔️ Analyze Data – Track player behavior and feedback to fine-tune engagement strategies and service delivery.

✔️ Ensure Compliance – Maintain adherence to gaming regulations and responsible gaming practices.

✔️ Monitor KPIs – Track and analyze performance indicators to measure success and identify areas for improvement.

✔️ Team Development – Train and mentor customer support and VIP account management teams, ensuring high service standards.

What You Bring:

✔️ 5+ years of experience in gaming operations, CRM, customer support, or VIP client management.

✔️ Strong knowledge of CRM tools, customer engagement strategies, and player segmentation.

✔️ Proven leadership experience in motivating and managing teams.

✔️ Data-driven with the ability to analyze trends and optimize strategies.

✔️ Solid problem-solving skills and a proactive mindset.

✔️ Strong communication and interpersonal skills.

✔️ Knowledge of gaming regulations and responsible gaming standards.

✔️ Ability to thrive in a fast-paced and evolving environment.

Who You Are:

✔️ Detail-oriented and proactive, with a focus on improving processes and enhancing customer experience.

✔️ A natural leader who inspires your team to succeed.

✔️ Adaptable to changing priorities in a dynamic environment.

✔️ Fluent in English and ready to work in a multicultural setting.

If you're eager to contribute your expertise and make a difference in the gaming world, apply now and take the next step in your career with us!