Job Description
Embark on a rewarding career journey with the firm in the Operations team where we are committed to excellence, innovation, and fostering a collaborative environment. Join a high performing team and make an immediate impact to our Fixed Income, Currencies, and Commodities (FICC) eCommerce business where we drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
As a FX and Commodities eCommerce Client Service Associate within the Corporate & Investment Bank (CIB), you will optimize client service and enhance the client experience. You will be part of the Fixed Income, Currencies, and Commodities (FICC) eCommerce Client Service (eCS) team, providing 24/5.5 pre-execution operational support for the Investment Bank’s proprietary and multi-dealer electronic trading platforms. Your role involves client onboarding, product enablement, technical support, and client query resolution, contributing to the success of our Digital Client Services team.
Job Responsibilities
- Enable clients and users onto e-Trading platforms (internal and vendor) in a timely and accurate manner.
- Provide training and demonstrations to clients on the firm's in-house e-Trading platforms.
- Participate in regional and global projects focused on strategic reengineering to accelerate onboarding queues and meet business-determined SLAs.
- Generate data to aid business decisions and drive management resourcing.
- Identify and remediate client issues/queries raised by Front Office, Middle Office, Back Office, and/or clients, liaising internally to resolve system access and connectivity issues.
Required Qualifications, Capabilities, And Skills
- Bachelor's Degree or equivalent
- Minimum 2 years of client service working experience
- Proactive and willing to drive new initiatives and changes
- Strong analytical skills, due diligence, and attention to detail
- Excellent interpersonal skills, positive attitude, and strong communication/presentation skills
- Ability to multi-task and work in a fast-paced and stressful environment
- Ability to work under pressure
Preferred Qualifications, Capabilities, And Skills
- Experience in sales middle office or client service roles is preferred
- Working experience in eCommerce space
- Mandarin fluency is advantageous as the role requires interactions with China, Taiwan and Hong Kong clients
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About The Team
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.