Location/Other Details- Local Resource Only

• Location: On-Site Juno Beach Florida
• Duration: 12 months
  
  

Job Description: Functional Business Analyst

Job Summary

We are seeking a detail-oriented and highly skilled Functional Business Analyst. In this role, you will be responsible for collaborating with cross-functional teams, gathering and analyzing business requirements,

documenting processes and creating clear and concise documentation. Strong writing abilities and proficiency in creating visual diagrams are essential.

Key Responsibilities

• Gather and analyze business requirements from stakeholders through interviews, workshops, and other elicitation techniques
• Create clear and concise business process documentation, including standard operating procedures (SOPs), process flows, and user guides
• Produce high-quality technical writing, such as functional specifications, system documentation, and knowledge base articles
• Collaborate with subject matter experts to understand complex systems and processes
• Develop visual diagrams and process flows using tools like Visio or draw.io to facilitate understanding
• Assist in the implementation and testing of new systems and processes
• Support agile methodologies, including Scrum and Kanban, using tools like Jira
• Contribute to the maintenance and improvement of ServiceNow IT support and knowledge base systems
• Conducts analyses and prepares reports that provide operational and/or technical support to business operations
• Conducts quantitative research to support small to medium special projects
• Assists with process design and modification for continuous business improvements
• Resolve or work directly with business and technology teams to remove roadblocks
• Provide accurate status reporting and tracking
• Communicate clearly and effectively with stakeholders and comply with change management processes
  
  

Qualifications And Skills

• Bachelor’s degree in business administration, Computer Science, or a related field
• ServiceNow Service Catalog
• End User Testing
• ITIL Certification
• Critical Thinking and problem solving
• Task oriented
• Strong written and verbal communication skills. Ability to work independently
• Experience with Atlassian suite, including Jira, Confluence, and Agile/Kanban methodologies
• Ability to create clear and effective visual diagrams using tools like Visio or draw.io
• Strong analytical and problem-solving skills
• Excellent attention to detail and organizational skills
• Ability to work collaboratively in a team environment
  
  

Preferred Qualifications

• Experience in an IT or technology-related field
• Knowledge of process improvement methodologies (e.g., Lean, Six Sigma)
• Familiarity with agile project management principles and practices
• Publishing experience (e.g., articles, blogs, or whitepapers)
  
  

Work Schedule

Monday through Friday, 8:00 a.m. to 5:00 p.m. EST, excluding national holidays.

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