Company

Belgian Mobile ID, known for its successful app itsme®, is a Belgian scale-up and pioneer in digitalization. In 2017, Belgian Mobile ID united the seven Belgian market leaders from the banking and telecommunications sector: Belfius, BNP Paribas Fortis, KBC, ING and Orange Belgium, Proximus and Telenet. Through joint efforts, they developed itsme®, Belgium's official mobile identity. With this mobile identity app, every Belgian citizen can identify him/herself when logging into digital applications, when approving (payment) transactions and even when signing official documents. Card readers, passwords or cards with tokens are no longer required. itsme® guarantees secure identification through the combination of the itsme® app, the user’s mobile phone and the user’s unique itsme® PIN or biometric identification. itsme® is recognized as a Level of Assurance ‘High’ e-identification mean, and as a ‘qualified’ trust services provider for electronic signatures in the eIDAS regulation, which means that the app complies with the highest security levels.

The number of users of the identity app itsme® continues to rise. In one year, 700,000 itsme® accounts were added, a growth of 11%. Today, 7 million Belgians already use the itsme app to identify themselves, confirm transactions and sign documents online, and they do so remarkably often: an average of 47 actions per person per year, or almost 1 per week. Today, itsme® is already available in Belgium and 13 other European countries!

Belgian Mobile ID closed partnerships with more than 800 companies, both in public and private sectors. The government is counted as one partner in this total amount, with more than 2.000 platforms. Although itsme® is mainly used for government purposes and in the banking, insurance and telecommunications sector, the importance of the app is increasing in other sectors as well. Examples of other industries are the gaming industry (e.g. Napoleon Games), HR sector, hospitals, mobility services, …

Role

As a functional analyst, you’ll play a key role in shaping digital identity solutions with real societal impact. This is a hands-on, end-to-end role. From early discussions to final checks after launch, you’ll dive into complex business and technical needs and translate them into functional flows, user stories, and requirements. These often span multiple platforms and services, including backend, internal tools, and sometimes customer-facing elements.

itsme® is a growing organization. While the architecture is well-established, the organization needs someone who can translate this vision into concrete implementation. You’ll bring structure, clarify the story for stakeholders, and turn ideas into clear solutions.

Due to rapid growth, documentation, processes, and alignment are not yet fully in place. In this role, you’ll have the opportunity to make an impact by supporting developers—clarifying details, asking the right questions, and improving efficiency.

You’ll work in a collaborative, proactive environment with architects, product owners, developers, and compliance teams to ensure solutions are robust and aligned with technical and regulatory requirements.

Offer

• You’ll be part of the team behind itsme®—one of the most widely used digital identity platforms in Belgium, with millions of users. Your work will directly impact the functionality, clarity, and usability of the platform, helping to improve the experience of every end user.
• A role within one of Europe's fastest-growing scale-ups, where you can develop your analytical expertise and grow alongside the organization.
• You’re not just supporting someone else’s work—you’re actively shaping how ideas turn into working features. From writing detailed user stories to mapping dependencies and testing business logic, you play a key role in how the product evolves.
• Itsme is a household name. Working on its core platform is not just professionally rewarding, it also adds real value to your resume.
• Flexible working arrangements, including remote work and a vibrant office near Brussels Central Station.
• You’ll join a team that values quality, fun, security, ambition, and ownership.
• A fixed contract with a competitive salary package, reflecting your pivotal role in itsme®’s mission.

Profile

• You have at least a bachelor's degree in computer science, information technology, or an equivalent experience. You complement this with a solid experience in analysis in a complex tech environment.
• Minimum of 4 years of experience as a functional analyst, with a focus on understanding business needs and translating them into technical requirements.
• You know your way around the agile methodology.
• Strong experience with functional design, process flows, and creating user stories that lead to clear, practical solutions.
• Demonstrated ability to collaborate closely with cross-functional teams (e.g., developers, product owners, architects) to ensure alignment between business and technical needs.
• Previous experience working on products or platforms that are highly user-focused and require a keen understanding of user journeys and business logic.
• Experience working in regulated environments or with sensitive data is a plus, given the nature of the project.

Are you interested to talk further? :)

Please contact [email protected]