What You Will Do The Lead Guide will direct, develop and motivate a team of brand advocates, ensuring a consistent best in class customer experience that aligns with our brand purpose and values. The Lead Guide partners with the Store Manager and Assistant Store Manager to maximize profitability by ensuring that customer engagement, merchandising, operations, and community connection are all consistent and in compliance with company standards. You will assume an active role in your own cross functional development through the brand’s quarterly DOR rotations and Module- Based Leadership Training Program. How You Will Make A Difference Brand Experience/Customer Experience: Coaches and develops staff to exceed individual and store productivity goals; coaches and develops staff to provide exceptional customer service by building a loyal customer base, understanding customer needs and engaging customers in conversation around The North Face products, activities and local community; acts as a Customer Experience Coach (Manager on Duty) and supervises floor coverage and activities, including opening and closing store as scheduled; achieves individual productivity goals. : in partnership with Store Manager, provides the leadership to ensure thorough training and ongoing development of store staff in customer engagement, product and activity based knowledge and all company programs, policies and procedures; monitor and maintain compliance of all company policies and procedures and communicate/educate all team members; fosters an environment of development and accountability : Supports the Store Manager in achieving all financial and operational objectives including expense control, Loss Prevention, store audits, and weekly reports; assists in the creation and maintenance of positive employee relations through building, developing, and leading a quality store team Visual Merchandising: partners with the Store Manager on the implementation of visual merchandising directives and maintains standards consistent with company brand strategies; ensures merchandise on selling floor is replenished appropriately. Loss Prevention, Safety, and Compliance: Partners with the Store Manager to ensure compliance and adherence to policies and procedures, standards and practices, and company directives. Protects company assets. Ensures compliance with company safety, security, and shrink avoidance policies and programs. Partners with Loss Prevention partners to identify trends and translate strategies into action to meet district and company shrink goals. Reacts quickly to all customer and employee injuries and partners with Store Manager, District Manager and Human Resources immediately. Professional Conduct: Models behavior that respects the background, experience, and cultural differences of others, while upholding the integrity and values of the VF Corporation and the brand. Promotes an environment that encourages participation, creativity, and learning by sharing best practices and building on the ideas of others. Job Type: Full-time Pay: $19.00 - $20.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Tuition reimbursement Vision insurance Shift: 8 hour shift Day shift Night shift Education: High school or equivalent (Preferred) Experience: Customer service: 2 years (Required) Work Location: In person