This job was posted by https://illinoisjoblink.illinois.gov : For more
Information, Please See
https://illinoisjoblink.illinois.gov/jobs/12739157
The City of Napervilles Finance Department is looking for a Full-Time
Customer Care Representative to join its multi-tasking customer care
team. The Customer Care Representatives provide a high level of internal
and external customer service to residents, businesses, visitors,
vendors and department personnel over the phone, by email and other
electronic platforms, and occasionally in person by answering inquiries
and resolving customer concerns related to fees for new or existing
services with the City, as well as entering service requests, JULIE
tickets, and calling in staff to respond to critical issues after
business hours.\
\
- This Full-Time position is 40 hours per week; schedule to be
determined through shift bid process based on seniority. The Call Center
is operational 24 hours per day, 7 days per week. This is a shift
position, which includes working nights, weekends and holidays.\
\
The salary for this position is \$22.8820 per hour. The Pay Grade for
this position is N07. For additional information, please click here.\
\
## Duties
The responsibilities include responding to a high volume of inbound
calls while maintaining data in the city databases. Duties include:\
Maintaining a positive attitude with empathetic and professional
communication with customers at all times\
Receive incoming calls related to invoicing, local taxes, street,
electric, and water utility problems\
Prompt response and resolution of customer inquiries and complaints\
Determine the nature, location and priority of the problem and dispatch
the appropriate work crews from the Public Works, Electric, Water and/or
other departments\
Communicating with customers through various channels\
Maintain contact with units on assignment, coordinating calls,
initiating service requests, maintaining service request logs, and
monitoring weather alarms\
Coordinate residential electric and water utility turn-offs/turn-ons
with department personnel, field crews and residents\
Enter information into city systems with a high degree of accuracy\
Keeping records of customer interactions, transactions, comments and
complaints\
Collecting related fees for services\
Other related clerical tasks such as recordkeeping, data entry, filing,
and updating various databases related to permits, utility locating and
contact information\
Communicating and coordinating with division colleagues, providing
assistance with daily work as needed\
Cross-training and developing proficiency in the responsibilities of the
Finance Call Center
## Qualifications
High school diploma or equivalent.\
One to three years of experience in a related field.\
Previous experience in receiving and processing a high volume of
customer service calls.\
\
Fluency in a language other than English\
\
\
## Additional Information
- The City of Naperville, Illinois is a dynamic community of 150,000
residents, conveniently located 28 miles west of Chicago. Various
publications have named Naperville as one of the best cities in the
United States in which to live. The City has gained national recognition
for our family-friendly environment, excellent schools and library
system, low crime rate, and vibrant downtown area. Its also a great
place to work! Our municipal government employs over 900 dedicated
individuals in a wide range of job categories and provides a
collaborative working environment, a forward-looking leadership team,
and a competitive benefits package.\
\
[Click
here](https://www.naperville.il.us/contentassets/ff0ca0664a4645729cad8b3bc3c75471/naperville--2025-benefits-guide.pdf){#isPasted
tabindex="0" uw-pdf-br="2" uw-pdf-doc=""}[(Download PDF
reader)](https://get.adobe.com/reader/){target="_blank"
rel="noopener"}to learn more a out the benefits offered by the City of
Naperville.\
\
Applications should be completed thoroughly, and resumes will not be
accepted in lieu of an application but should be attached to the
application. Include all requested education, experience, attachments,
and other information when applying. Incomplete applications are subject
to rejection. Notifications to applicants will be sent electronically to
the email address provided in the application.\
\
THE CITY OF NAPERVILLE IS AN E. O. E.\
[CLICK
HERE](https://www.naperville.il.us/contentassets/a9086ae84ab4418388994da74afe0db8/city-of-naperville-utilization-report.pdf){#isPasted
tabindex="0" uw-pdf-br="2" uw-pdf-doc=""}[(Download PDF
reader)](https://get.adobe.com/reader/){target="_blank"
rel="noopener"}for the City of Napervilles EEOP Utilization Report\
The City of Naperville complies with the Americans with D**