Key Responsibilities

Perform Level 1 production support work: E.g.

Monitor mailbox for incoming support requests and inquiries.

Perform simple triage of support tickets, categorizing and prioritizing them based on urgency and impact.

Monitor and observe system alerts or out of the normal system behaviours.

Verify system is performing after deployments

Design, build, integrate, test, and maintain complex software components

Build prototypes and design system architectures to demonstrate technology opportunities

Adopt design thinking and customer-oriented approach such as agile software development practices to manage and deliver quality solutions

Harness emerging technologies such as Artificial Intelligence to deliver business value and enhance service experience

Work with other UX designers, developers and engineers to deliver enterprise engineering products in an exciting and fast-paced environment

Deliver technical consultancy and expertise in the systems development process, contributing to defining technical specifications, configuring and testing solutions

Required Skills And Qualifications

Relevant qualifications in Computer Science, Information Systems, Computer Engineering, or related fields

Good knowledge of agile development, DevOps and cloud technologies

Experience in modern web and application technologies/stack (e.g. Nuxt, Node JS, Angular, React JS, Go)

Experience in architecting and developing solutions to complex and ambiguous problems

Passion for tech and curiosity in learning new technologies

Excellent analytical and problem-solving skills

Strong communication and interpersonal skills to collaborate with key stakeholders at all levels