Shangri-La Group - Hong Kong Region

Renowned for its distinctive Asian hospitality, the luxury hotel group operates five Shangri-La properties in Hong Kong, where the company is also headquartered, including Kowloon Shangri - La , Island Shangri - La , Kerry Hotel Hong Kong, JEN Hong Kong by Shangri-La and The Aberdeen Marina Club, offering guests an array of options across the different brands to suit every guest’s needs.

As an employer with industry leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues to best-in-class leadership development programmes, employee potentials will be identified and nurtured throughout their career with the Group.

We are looking for a Front Office Supervisor based at Island Shangri-La Hong Kong!

As a Front Office Supervisor, we rely on you to:

• Ensure all interactions with guests are handled professionally
• Perform check-ins and check-outs, as well as cashiering functions efficiently
• Build relationship with guests to delight and gain loyalty, maximizing guests' satisfaction
• Prepare and conduct skills training for new team members
  
  

We Are Looking For Someone Who Has

• Higher Diploma or above in Hospitality Management or other related disciplines
• Minimum 5 years of relevant experience in sizable hotels, including 2 years of experience in supervisory role
• Strong leadership, interpersonal and organizational skills
• Customer-oriented, outgoing and independent individual
• Excellent command of spoken English, Cantonese and Putonghua
  
  

All information provided by applicants will be treated in strict confidence and used only for recruitment purpose.