A Hotels and Resorts International

Front Office Supervisor

about 1 month ago

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Duties And Responsibilities

Greet guests upon arrival and ensure a warm, professional welcome.
Handle guest check-ins, check-outs, and reservations efficiently.
Address guest inquiries, requests, and complaints professionally and promptly.
Provide information about hotel services, amenities, and local attractions.
Supervise and support front desk staff in daily operations.
Ensure smooth coordination between the front office and other departments.
Maintain accurate records of guest information, room availability, and billing.
Process payments, invoices, and handle cash/credit transactions securely.
Assist in training new front desk employees on hospitality standards and procedures.
Schedule and manage front office staff to ensure adequate coverage.
Monitor employee performance and provide feedback to enhance service quality.
Manage room reservations, cancellations, and modifications.
Coordinate with housekeeping and maintenance teams to ensure room readiness.
Prepare daily reports on occupancy, revenue, and guest feedback.
Maintain front office supplies and ensure all equipment is functioning properly.
Ensure compliance with hotel policies, safety procedures, and guest privacy regulations.
Handle emergency situations, including security incidents and medical emergencies, by following hotel protocols.

Qualifications, Skills And Experience

Bachelor’s degree or diploma in Hospitality Management, Business Administration, or a related field (preferred).
Minimum of 2-3 years of experience in front office or guest services in the hospitality industry.
Strong knowledge of hotel management software (e.g., Opera, PMS, or similar).
Excellent communication, problem-solving, and organizational skills.
Ability to work in a fast-paced environment and handle stressful situations professionally.
Flexibility to work various shifts, including weekends and holidays.