About Us

The Estate Planning Centers at Coulter & May, P.C. (EPC) is a growing law firm providing comprehensive estate planning and administration services to families in Pittsburgh and the surrounding areas. We strive to provide a positive experience for our clients, and our staff is critically valuable to that mission. Our workplace culture reflects an emphasis on collaboration, transparency, and respect with opportunities for advancement and benefits that include paid vacation and holidays, parental leave, and discretionary performance bonuses.

Position Summary

This is a full-time on-site role located in Monroeville, PA, for a Receptionist. The Receptionist will be responsible for creating a positive experience for clients by answering and directing phone calls and greeting clients at the front desk. Day-to-day tasks include calendaring and managing appointments, responding to inquiries from prospective and existing clients, maintaining and ordering office supplies, and supporting attorneys and paralegal staff as needed. This front-line role is essential in creating a positive experience for our clients - particularly older individuals who may need a little extra patience and empathy - as well as ensuring the smooth operation of our office.

Minimum Qualifications

• Phone etiquette and customer service skills
• Concise and clear communication abilities, written and verbal
• Detail-oriented and organized
• Ability to work efficiently in a team and independently
• Proficiency with Microsoft Word, Excel, and Outlook
• High school diploma or equivalent

Preferred Qualifications

• Prior experience as a receptionist or legal secretary
• Familiarity with legal terminology
• Experience with estate planning or administration
• Associate's Degree or Technical Certification in a related field (e.g. CAP)