Responsibilities

Roles and Responsibilities:

• To provide the registration process, fill in the right patient information to the hospital information system (EMR) to have a specific medical record and hospital registration number.
• Responsible for patient identification accuracy and updating the data in EMR when necessary.
• Monitor daily deposit top-up reports and follow-ups. 
• To follow the QMS system process correctly to serve the patients efficiently and reduce the prolonged waiting time.
• Enter and ensure the accuracy of every transaction and be responsible for bill collection of concerned departments.
• Strictly follow the cash handling policy and be responsible for any cash discrepancy. 
• Answering phone inquiries for hospital products and services (including all package information).
• Provide patient admissions, discharges, and transfers by notifying appropriate departments and individuals regarding relevant information.
• Handle inpatient and outpatient visits and make sure the patient’s end-to-end journey is smooth.
• Arrange patient escort by the concierge team to the right place and at the right time.
• Assist the manager and other related duties as assigned by the manager.
• To follow 7 Steps of Pun Hlaing Experience while providing services to the patients and attendances.

Qualifications

• Any graduate.
• At least 1 years’ experience in a related field (front office, cashier, and customer service preferable)
• Good interpersonal communication skills
• Ability to solve customer complaints.
• Ability to learn newly launched products and services.