Job Brief

Williams is looking for a new Front End Manager! This is a regular 37.5-40 hours/week position. Schedule likely to be Fri/Sat off with the ability to work open, mid and closing shifts. Previous grocery and retail management experience needed.

Job Title: Front End Manager

Department: Front End

Job Region: Oregon / SW Washington

Reports-To: Store Manager

Exemption Status (typically): Non-Exempt

Requirements: As a retail grocer, we operate 7 days/week and 365 days/year. Our in-store positions are likely to include evening and weekend shifts per the needs of the business.

About us: New Seasons Market began in 2000 when three families got together to open a neighborhood market, a place where local communities can come together to connect with where their food comes from. A friendly, inviting place that honors its region’s farmers, ranchers, growers and makers—helping them prosper for generations to come. Over the years, our community has grown, but our goal is still the same: to build community through good food.

About the role: Accountable for overall success of Front-End department, including financial stewardship, customer service, department conditions, merchandising, food and work safety, communication, hiring, training and performance management. This is a management / leadership position. You are responsible for providing leadership in line with company values and promoting a positive and progressive work environment in alignment with our company mission, vision values and policies.

Duties And Responsibilities

Leadership:

• Understands, models and instills company culture. Creates a positive and supportive work environment.
• Promotes a collaborative team environment through recognition, leading by example and working alongside staff. Demonstrates approachability and fosters open communication. Creates an environment where staff are invested and encouraged to contribute ideas.
• Demonstrates a pro-active approach in resolving staff issues and conflicts.
• Builds and sustains a high performing team. Responsible for development of team members including interviewing and hiring, training and development and performance management.
• Seeks opportunities to train and develop staff members to take on increased responsibilities. Demonstrates ability to adapt approach to different learning styles among staff.
• Demonstrates a whole store perspective. May work with store leadership team in providing oversight to overall store operations, including service levels and store conditions. May act as Manager On Duty as assigned.
• Builds trust and respect through dependability, organization and follow through.
• Demonstrates adaptability, flexibility and creativity in problem-solving and is solutions-oriented. Bases decisions on analysis, experience, resources and circumstances. Prioritizes and acts decisively under pressure.
• Demonstrates self-awareness and seeks opportunities for professional growth. Seeks and responds positively to feedback.
• Establishes and maintains effective verbal and written communication systems.
• Oversees effective scheduling and labor allocation to meet business needs and labor budget. Ensures adequate staffing conditions, including leadership coverage.
• Ensures department representation at all required committee meetings. Encourages and supports staff participation in other committees.
• Prepares and delivers corrective actions and performance reviews in a timely manner. Follows documentation and compensation guidelines.
• Communicates in a professional and constructive manner. Responds to and follows through on emails and other communications in a timely manner.
• Demonstrates an understanding of basic Human Resources concepts; works with resources at store level to increase knowledge.
  
  

General Requirements:

• Engages the customer in a friendly manner, shares product information and assists in locating product throughout the store. Seeks opportunities to exceed customer expectations and enhance the customer experience.
• Demonstrates ability to manage own time and models a flexible work style. Shifts tasks as priorities and circumstances change based on needs and conditions of department.
• Represents company values. Works cooperatively and positively with fellow team members.
• Gives and receives feedback in a constructive manner demonstrating company Speak Up culture.
• Conserves company resources. Works in a manner consistent with company mission, vision and values and sustainability program.
• Adheres to work and food safety policies set forth by the company and all local, state and federal regulatory agencies. Contributes to store cleanliness, maintains equipment. Informs store/department management of any problems.
• Observes all company rules and policies. Understands and complies with specific department or location guidelines, tasks and responsibilities.
  
  

Position Responsibilities:

• Manages and provides oversight to all areas of the department. Assesses, prioritizes and delegates tasks and production while also cashiering and bagging customer purchases and performing carry-outs as needed.
• Assesses, prioritizes and delegates tasks and production while also cashiering (register, POS or self-checkout units) and bagging customer purchases and performing carry-outs.
• Establishes service expectations and trains staff to deliver an exceptional customer experience in the front end, utilizing company programs / policies.
• Maintains excellent department conditions, including appearance, cleanliness, signage, staffing and service levels.
• Models friendly and attentive customer service, coaches’ staff, recognizes accomplishments and identifies areas of opportunity.
• Handles escalated difficult customer service situations and seeks solutions to delight the customer. Trains and coaches’ staff to do the same.
• Demonstrates a solid understanding of labor, sales and margin goals and factors that influence them. Meets financial goals and schedules department accordingly. Develops and executes a plan when results do not meet expectations without compromising quality and service standards.
• Establishes cash handling, register and return procedures for department and ensures compliance. Assists cashiers with complex returns.
• Ensures department is trained and complies with alcohol sales and other state / local regulations.
• Maintains Front End resource guide and ensures cashier accuracy.
• Ensures that department adheres to company invoice, credit, transfers and inventory procedures.
• Coaches department to maintain appropriate, accurate and organized inventory and back stock. Handles damaged and spoiled product according to company policy.
• Maintains a working knowledge of department equipment and is able to train staff and troubleshoot errors as needed.
• Balances administrative tasks with presence on floor. Ensures self-checkout area is staffed appropriately by trained staff.
• Tools and Equipment Used (not all inclusive): This position is required to use handheld devices and other technology and may be required to use the following tools and equipment: box knife, baler, scanner, hand truck, POS, conveyer belt, industrial kitchen equipment (i.e. blast chiller, grill, knives/blades, oven, grills, scales, etc.), basic housekeeping / janitorial and standard office equipment.
• This position works at a Medium level. Required frequently and up to continuously to be on feet with a mix of standing and walking throughout shift. Sitting seldom required.
• Continuously required to: lift 1-10 pounds; push/pull 1-10 pounds; use arms, hands and wrists; grasping/squeezing
• Frequently required to: lift 11-20 pounds; twist; reach below shoulder
• Occasionally required to: carry 1-50 pounds; push/pull 11-20 pounds; bend/stoop; crouch/squat; reach at/above shoulder
• Performs other tasks and duties as assigned.
• This job description is not meant to be an all-inclusive list of duties, responsibilities and requirements, but constitutes a general definition of the position's scope and function within our company. New Seasons Market / New Leaf Community Markers reserves the right to amend and change duties, responsibilities, and requirements to meet changing industry or business needs as necessary.
  
  

What you Bring as a Candidate:

• Previous customer service, food service, retail or grocery experience preferred.
• Knowledge of retail Front End Departments / Front End Manager experience required.
• Previous supervisory or management experience required.
• Entry to mid-level proficiency with MS Office. Working knowledge with POS, inventory or other retail specific software required.
• Skills to manage financial results, including labor, sales and profit margin.
  
  

Physical and Environmental Work Space: Work occurs in a grocery store environment which includes surfaces that can be wet and slippery, moderate noise level, and temperature extremes in controlled environments in the cooler and freezer, and depending on location, working outside in all temperatures. There may be exposure to certain allergens and / or chemicals. In accordance with the Americans with Disabilities Act, the ADA Amendments Act of 2008, and other applicable state or local law, we will make reasonable accommodations to qualified applicants and employees with disabilities.