SUMMARY The County Market Front End Supervisor is responsible for ensuring superior customer service, supervising and directing the Front End team, training and coaching staff to provide the highest standards of customer service and ensuring that all company policies and procedures are followed. ESSENTIAL DUTIES AND RESPONSIBILITIES Delivers superior guest service and ensure absolute customer satisfaction Maintains customer satisfaction by providing solutions to concerns Learns and uses the GUEST program Greet Customers. Be sincere Use a smile. Project a friendly manner Engage the customer in casual conversation Show respect toward customers purchases Thank them Understand all aspects of the cashier/bagger position Supervises Front End cleanliness and organization Controls traffic flow on the front end Process information and merchandise through computer system and POS register system at lanes, self-checkout/RAP attendant and service desk Service Desk functions (Answer telephone, refunds, bill payment, Lottery, Western Union, Rug Doctor, etc.) Follows all store and department policies and procedures Follows safety policies and procedures; is a safety role model Other duties as assigned by supervisor KEY ATTRIBUTES Customer service skills Leadership skills Communication skills Honest/Integrity Money handling skills Ability to multi-task SUPERVISORY RESPONSIBILITIES Manages 3-12 Associates on the front end. Follows NFI policies and applicable federal, state and local laws. Assign and direct work Address complaints and resolves problems EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED) LANGUAGE SKILLS Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Write reports and business correspondence. Present information and respond to questions from groups of managers, clients, customers, and the general public. MATHEMATICAL SKILLS Basic math concepts (addition, subtraction, division, multiplication) CERTIFICATES, LICENSES, REGISTRATIONS There are no required certifications, licenses, or registrations RECOMMENDED EQUIPMENT Slip resistant shoes with closed toe and heel Ladder Stepladder Uniform per store policy PHYSICAL DEMANDS Regularly (Over 2/3 of the time) Stand Walk Use hands to finger, handle, or feel Reach with hands and arms Stoop Kneel Crouch Communicate with associates and customers Lift and/or move up to 25 pounds Frequently (Between 1/3 to 2/3 of the time) Lift and/or move up to 50 pounds Occasionally (Less than 1/3 of the time) Sit Climb Balance Overhead lifting Crawl Smell Lift and/or move up to 75 pounds Vision Close Distance Peripheral Depth perception Ability to adjust focus Ability to distinguish colors WORK ENVIRONMENT Occasionally Risk of electrical shock Outdoor weather conditions from exterior doors Chemicals while cleaning Noise Level Moderate **Niemann Foods Management retains the discretion to add to or change the position requirements at any time. **Position requirements may vary by store location Brand: County Market Address: 520 West Clinton Street Rushville, IL - 62681 Property Description: 212 County Market Property Number: 212