The Customer Support Engineer will be viewed as a product and technology expert, working directly with Wise Systems customers and engineers to diagnose and resolve technical issues up to the point of bug diagnosis. Communication with customers will range from interactions within our ticketing systems to phone and video conferencing sessions. The Customer Support Engineer will accountable for driving closed-loop issue resolution within stated customer priority matrices and stated Service Level Agreements, driving increased customer satisfaction measured by ticket resolution surveys and customer discussions, and effective pattern recognition and issue prioritization. QUALIFICATIONS: 0-2 Years of technical support experience Provides basic technical support to customers, such as troubleshooting common problems and providing instructions on how to use software and hardware. Basic troubleshooting skills Clear and concise communication skills. Basic issue resolution techniques. Collaborates with teammates to resolve customer issues. Competent in AWS CLI and SDKs and can write basic scripts. Basic understanding of Python syntax and basic scripting concepts. Familiarity with basic observability tools and techniques. Able to work under direct supervision and follow instructions. Aware of SRE principles and practices. What's in it for you? Competitive Salary Package Night Differential Leave Credits (Convertible to Cash) Government Mandated Benefits Annual Performance Appraisal HMO + 1 dependent Retirement plan Fast Promotion Opportunity for growth Continuous learning programs Work-life balanced activities Great work culture Company Events Staff House (Shared Cost Accommodation) Relocation assistance Free Shuttle Service Virtual/Phone initial interview Fast hiring process Virtual interview Start ASAP and many more! Job Types: Full-time, Permanent Pay: Php37,000.00 - Php50,000.00 per month Benefits: Additional leave Company events Employee discount Health insurance On-site parking Opportunities for promotion Paid training Promotion to permanent employee Transportation service provided Schedule: 8 hour shift Evening shift Night shift Rotational shift Shift system Supplemental Pay: 13th month salary Overtime pay